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Patient Care Coordinator in Burbank

1 month ago

Burbank, United States Back 2 Health Physical Therapy Full time

Job DescriptionJob Description

Apply below after reading through all the details and supporting information regarding this job opportunity.
Back 2 Health Physical Therapy is looking for a highly organized and outgoing individual to join our front office team at our Burbank location. This person will perform administrative functions such as scheduling appointments, handling cancellations, gathering required information and documents, and assisting patients with payment. The Front Office Receptionist is the first and last representative seen; this role ensures that all patients start and end their medical experience with a positive interaction.


Competencies and Skill Requirements For Front Desk: 

  • Recent medical front and back office experience is a MUST.
  • Proficient in Microsoft Office including Word and Excel
  • Experience with EMR systems as well as electronic prescribing
  • Exceptional written, electronic, and verbal communication skills
  • Ability to maintain a professional demeanor, keeping calm and polite at all times
  • Ability to work independently, efficiently, and multitask
  • Ability to provide exceptional patient service
  • Must have excellent attendance, be punctual, and professional
  • Must be able to be step out of routine and help co-workers when necessary
  • Ability to administer injections
  • Ability to correctly preform vital signs and accurately document and record significant data
  • Ability to obtaining prior authorizations for medications or imaging
Front Office Essential Functions:
  • Greet and check-in patients, verifying their information and insurance coverage
  • Schedule appointments and maintain the appointment calendar
  • Familiarity with medical terminology and procedures preferred
  • Ensuring all opening and closing checklists are completed each day.
  • Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
  • Collect co-pays and process payments
  • Maintain patient records and update information as necessary
  • Assist with medical billing and coding tasks
  • Coordinate referrals to other healthcare providers
  • Ensure compliance with HIPAA regulations and patient confidentiality
  • Proficiency in WebPT or similar electronic medical record (EMR) system
  • Strong communication skills, both verbal and written
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize tasks effectively 
  • Displays exceptional customer service skills in responding to all inquiries from patients, outside agencies, and coworkers.
  • Oversee and ensure supply inventory is adequately maintained and managed.
  • Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
  • Back up all employees and roles in the office as necessary.
  • Resolves patient concerns to ensure quality patient service.
  • Attends required meetings as requested.
  • Performs other duties as assigned or requested.
Bilingual in Spanish  a plus, but not required. 

Job Type:
Full time (40 hours Monday - Friday) 7am - 3pm daily

**Please note** Training for this position will be for the first 2 weeks of your employment and will be done at our Hollywood location (parking provided).

Pay: 
$18 - 21 hourly

Benefits for full time:
  • Paid Time Off (Vacation, personal, and sick time)
  • Paid Training
  • Health Insurance
  • 401k
  • Option for life insurance policy (up to $100k)