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Customer Service Representative

2 months ago

Bloomington, United States Sam's Club Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Sam's Club. As a key member of our sales team, you will be responsible for providing exceptional service to our members, promoting the value of our products and services, and meeting sales goals.

Key Responsibilities:

  • Develop and support membership by providing information on membership benefits, promoting the value of our products and services, and processing memberships, upgrades, and credit accounts.
  • Participate in sales and marketing events to drive sales and meet membership goals.
  • Maintain a safe and clean work environment by following all safety standards, procedures, and guidelines.
  • Fulfill member orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, and ensuring the accuracy of orders and invoices.
  • Provide exceptional customer service by acknowledging members, identifying their needs, assisting with purchasing decisions, and resolving issues and concerns.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service or sales experience preferred.
  • Ability to work in a fast-paced environment and meet sales goals.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive hourly wage range of $18.00 to $25.00.
  • Performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, and more.

Eligibility Requirements:

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Additional Compensation:

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.