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Senior Client Advisor

3 months ago


St Johnsbury, United States Valentino Full time

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Senior Client Advisor for our new Global Flagship store located on Madison Ave. This Senior Client Advisor will focus on the Mens RTW & Accessories business. The ideal candidate should have previous Mens RTW experience. As well as a proven track record of sales and client Book.

Key Responsibilities:

Client Centric Activities:

Strong product knowledge

Master the Client Journey sets a precedence and example to the Client Advisors

Create and maintain strong client relationships

Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management

Deliver the Valentino Couture Service in an impeccable way in al product categories and through every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).

Focus on development and retention of existing clients, recruitment of new and potential ones

Engage the client through every selling opportunity - walk in, private appointment, phone consignments

Achieves above the average stores sales and business KPIs in partnership and One to One appointment routine

Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

Merchandise and Visuals:

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints

Ensure product maintenance, replenishment on the floor

Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.

Respect administration and operations procedures.

Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Communicates with Team Manager (if applicable) or Store Manager/Director on preventing product shortage

Team:

Mentors client advisors and new hires on Client Journey and product knowledge

Proactively participates in team meetings and trainings by sharing best practices, sales objectives

Communicates to Team Manager (if applicable) or Store Manager/Director on any ideas on trainings, client engagement activities

Operations:

Knowledge and understanding of company policies and procedures

Follows all loss and prevention policies within company guidelines

Ability to use POS system to perform all client transactions

Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

Min 4 years of experience in similar role in luxury retail industry

Proven track record in sales and achievement of KPIs

Excellent knowledge in product and client journey

Engages and motivates team

Must be a team player

Excellent organizational and follow up and time management skills

Demonstrates confidence and ability to develop relationships with clients, team and the business

Clear and concise communication skills verbal and written

Hourly rate: $20-$27 plus comission ( hourly rate is depending on experience and subject to change)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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