QRT Customer Representative

2 months ago

Rochester, United States Energy Steel Full time

Summary

The QRT Customer Representative position will be responsible for driving inside sales and processing customer quotations. In this position you will be reviewing customer requests, processing quotes in a suitable matter, following up on open quotes, and working with the Quick Response Team to ensure timely completion of all daily tasks.

Job Description and Duties:

Interface with both customers as well as vendors to provide quotations. The QRT Representative is the primary point of contact for all matters pertaining to the RFQ.

Assesses competitors by analyzing and summarizing competitor information and trends, identifying sales opportunities.

Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.

Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.

Provide support for day-to-day management of assigned projects and meet regularly with various team members to ensure projects and essential activities are on track.

Develops accounts by checking customers buying history; suggesting related and new items; explaining technical features.

When issues arise, keep the customer and management informed of project status and actions planned to correct the situation.

Ensure contractual deliverables are accounted and costed for in the estimation process.

Establish project costing using vendor quotations and historical sales data and trending analysis.

Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Other duties as assigned.

Minimum Qualifications

Bachelors Degree preferably in Engineering, Project Management or Sales.

  1. 3-5 years of related experience and/or training, or equivalent combination of education and experience.
  2. A strong team player with demonstrated leadership skills.
  3. Ability to successfully lead a diverse team, as well as organize and manage multiple projects of varying complexity.
  4. Ability to read & interpret engineering drawings, standards and specifications.
  5. Ability to utilize available resources effectively to solve problems as they occur.

Proficient in Word, Excel, PowerPoint, Outlook, Project and Salesforce CRM.

  1. Strong interpersonal skills, both written and verbal. Exceptional attention to detail.
  2. Ability to work with and manage outside vendors.

A highly motivated self-starter that works well without supervision.

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