Patient Services Associate
6 days ago
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity:(CCA) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP)
Department:
Cherry Hill Shared Services
Location:
1865 Rt 70 E
Cherry Hill, NJ 08003
Hours:Per Departmental Needs - Full Time
Summary:
- The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
- The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
- The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
- Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
- Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
- Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view.
- Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
- Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
- Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
- Ensure patient/family confidentiality, safety and security.
- Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
- Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
- Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.
- Participates in Entity and Department wide initiatives for
- Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Takes accountability for ensuring patient/work areas are neat and clean.
- Orders supplies, as requested, for practice/department.
- As per practice/department protocols and/or measurements: answer phones/retrive voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC.
- Schedule patient appointments (on phone or in person) accurately and completely:
- Utilizes knowledge of schedules and protocols
- Uses proper billing area/appointment location
- Cancels/reschedules appointments as needed and changes appointment status in EPIC
- Communicates changes to patient and confirms appointments.
- If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine.
- Responsible for arriving/departing activities of patient at practice and performs point of service activities
- Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
- Finalizes all check-out procedures as per practice protocol
- Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
- Issues referrals and obtains pre-authorizations for patients as required
- Successfully navigate and resolve EPIC work queues - escalate as needed
- Perform other duties as requested or assigned.
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral.
- Achieves proficiency in automated systems; such as EPIC APM and EMR (including inbasket), hospital based EMRs (where necessary), Navinet, credit card machines, IPayment, etc.
- Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
- Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration
- Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations.
- Generates/runs reports, as requested, related to front-end processes
- Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.
- Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required).
- Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
- Flexible and readily adopts new processes and is engaged in practice operation changes.
- H.S. Diploma/GED AND 2+ years medical office experience OR 2+ years customer service experience required. Advanced degree (Associate, Bachelor, Master) may be considered in lieu of experience.
- Associate Degree preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
-
Patient Services Associate
2 weeks ago
Cherry Hill, New Jersey, United States Pennsylvania Medicine Full timePatient Services AssociatePenn Medicine is committed to delivering exceptional patient care and advancing medical knowledge. As a Patient Services Associate, you will play a vital role in ensuring a positive patient experience, from initial contact to post-visit follow-up.Key Responsibilities:Provide exceptional patient service, responding to inquiries and...
-
Patient Services Associate
3 weeks ago
Cherry Hill, United States Penn Medicine Full timeDescription Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all...
-
Patient Services Associate
5 days ago
Cherry Hill, New Jersey, United States Penn Medicine Full timePatient Services Associate Job DescriptionWe are seeking a highly skilled and compassionate Patient Services Associate to join our team at Penn Medicine. As a Patient Services Associate, you will play a vital role in ensuring the delivery of exceptional patient care and service.Key Responsibilities:Greet and interact with patients in a pleasant and...
-
Clinical Services Associate
5 days ago
Cherry Hill, New Jersey, United States Pennsylvania Medicine Full timePatient Care SpecialistPennsylvania Medicine is dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.As a Clinical Services Associate, you will play a vital role in maintaining a patient/customer focus, supporting the delivery of high-quality care, and assisting in...
-
Patient Services Coordinator
3 weeks ago
Cherry Hill, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Services Coordinator
6 days ago
Cherry Hill, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
-
Patient Services Representative
3 weeks ago
Cherry Hill, New Jersey, United States Cooper University Hospital Full timeAbout UsAt Cooper University Health Care, we strive to provide exceptional healthcare services to our patients. Our team of professionals is dedicated to delivering high-quality care and creating a positive experience for our patients and their families.Job SummaryWe are seeking a highly skilled and customer-focused Patient Services Representative to join...
-
Patient Services Rep
3 months ago
Cherry Hill, United States Cooper University Hospital Full timeAbout Us: At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing...
-
Patient Service Representative
5 days ago
Cherry Hill, New Jersey, United States PeopleShare Inc Full timeEssential Role in Patient CareWe are seeking a dedicated individual to join our team as a Bilingual Patient Rep in the healthcare industry. This role involves verifying patient insurance information, handling inquiries, and ensuring meticulous documentation.Why Choose Us?Path to Full-Time: We're committed to converting dedicated associates to full-time...
-
Patient Services Representative PRN
3 weeks ago
Cherry Hill, New Jersey, United States Cooper University Health Care Full timeAbout Cooper University Health CareWe are a leading healthcare provider in South Jersey, committed to delivering exceptional patient care and service. Our team of professionals is dedicated to providing a positive and supportive work environment, where employees can grow and develop their careers.Job SummaryWe are seeking a Patient Services Representative...
-
Patient Services Representative PRN
2 months ago
Cherry Hill, New Jersey, United States Cooper University Health Care Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Services Representative PRN to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.Key ResponsibilitiesGreets patients and guests utilizing...
-
Safety Associate
5 days ago
Cherry Hill, New Jersey, United States Thomas Jefferson University Hospital Full timeAbout the Role:Safety Associates play a vital role in ensuring the well-being of patients at Thomas Jefferson University Hospital. As a key member of our team, you will be responsible for transporting patients to and from different areas according to their schedules. This involves providing constant observation and intervention if necessary to keep patients...
-
Patient Service Representative
2 weeks ago
Cherry Hill, New Jersey, United States ZOLL LifeVest Full timeJob Title: Patient Service RepresentativeZOLL LifeVest is seeking a Patient Service Representative to train patients on the use and care of the LifeVest wearable cardioverter defibrillator.Job Summary:The Patient Service Representative will work independently as a contractor to provide training and support to patients and caregivers on the use and care of...
-
Patient Services Liaison
2 weeks ago
Cherry Hill, New Jersey, United States Cooper University Hospital Full timeCooper University Hospital is seeking a highly skilled and compassionate Patient Services Representative to join our team. **About Us** Cooper University Health Care is a leading healthcare provider in South Jersey, committed to delivering exceptional patient care and service. Our team of dedicated professionals is passionate about making a difference in...
-
Patient Service Representative
1 week ago
Cherry Hill, New Jersey, United States ZOLL LifeVest Full timeJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyZOLL LifeVest is a wearable cardioverter defibrillator (WCD) that provides protection against sudden cardiac arrest (SCA). As a Patient Service...
-
Patient Services Coordinator
2 weeks ago
Cherry Hill, New Jersey, United States Cooper University Health Care Full timeAbout Cooper University Health CareWe are a leading healthcare provider in South Jersey, committed to delivering exceptional patient care and innovative medical services.Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team. As a key member of our patient access team, you will be responsible for providing exceptional...
-
Patient Services Coordinator
2 weeks ago
Cherry Hill, New Jersey, United States Cooper University Hospital Full timeAbout Cooper University HospitalWe are committed to providing exceptional healthcare services to our patients. Our team of professionals is dedicated to delivering high-quality care and creating a positive experience for our patients and their families.Job SummaryThis role is responsible for providing exceptional customer service to our patients, ensuring...
-
Patient Services Rep
3 weeks ago
Cherry Hill, United States Cooper University Health Care Full timeGreets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registrat Patient Services, Patient, Customer Service, Healthcare, Insurance
-
Patient Services Coordinator
2 weeks ago
Cherry Hill, New Jersey, United States Cooper University Hospital Full timeAbout Cooper University HospitalWe are committed to providing exceptional healthcare services to our patients. Our team of professionals is dedicated to delivering high-quality care and ensuring a positive experience for all patients.Job SummaryThis role is responsible for providing exceptional customer service to patients and their families. The ideal...
-
Patient Service Representative
2 weeks ago
Cherry Hill, New Jersey, United States ZOLL LifeVest Full timeJob Title: Patient Service RepresentativeJob Summary:ZOLL LifeVest is seeking a Patient Service Representative to train patients on the use and care of LifeVest, a wearable cardioverter defibrillator. The ideal candidate will have 1 year of patient care experience and be willing to travel to patient homes and healthcare facilities to provide...
