Patient Services Rep

4 months ago

Cherry Hill, United States Cooper University Hospital Full time

About Us:

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.

Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.

Other duties as assigned by the manager.

Experience Required:

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.

Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required.

Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.

Experience with EPIC system preferred.

Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Education Requirements:

High School Diploma required. Associates degree or equivalent experience preferred

Special Requirements:

Detail oriented with the ability to multi-task using multiple information systems.

Excellent time management, organizational and oral/written communication skills.

Proficiency in use of MS Office Word and Excel.

Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers and providers.

  • Patient Account Rep.

    4 months ago

    Cherry Hill, United States PeopleShare Inc Full time

    Job Title: Patient Account Representative Location: Cherry Hill, NJ Employment Type: Temp-Perm Work Schedule: Mon-Fri; 8:30 am - 5:00 pm. Pay: $17/hour Responsibilities for Patient Account Rep: Assist patients in applying for Medical Assistance and other hospital, state, or federal programs as applicable. Conduct interviews with patients in hospital or...

  • Patient Services Rep

    2 months ago

    Cherry Hill, United States Cooper University Health Care Full time

    Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registrat Patient Services, Patient, Customer Service, Healthcare, Insurance

  • Guest Services Rep Part

    2 months ago

    Cherry Hill, United States Extended Stay Full time

    Extended Stay - 1653 East State Highway No. 70 [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Patient Account Rep.

    3 weeks ago

    Cherry Hill, NJ, United States PeopleShare Inc Full time

    Job Title: Patient Account Representative Location: Cherry Hill, NJ Employment Type: Temp-Perm Work Schedule: Mon-Fri; 8:30 am - 5:00 pm. Pay: $17/hour Responsibilities for Patient Account Rep: Assist patients in applying for Medical Assistance and other hospital, state, or federal programs as applicable. Conduct interviews with patients in hospital or...

  • Patient Service Representative

    4 weeks ago

    Cherry Hill, New Jersey, United States PeopleShare Inc Full time

    Essential Role in Patient CareWe are seeking a dedicated individual to join our team as a Bilingual Patient Rep in the healthcare industry. This role involves verifying patient insurance information, handling inquiries, and ensuring meticulous documentation.Why Choose Us?Path to Full-Time: We're committed to converting dedicated associates to full-time...

  • Bilingual Patient Rep

    2 weeks ago

    cherry hill, United States PeopleShare Inc Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Bilingual Patient Rep

    2 weeks ago

    cherry hill, United States PeopleShare Inc Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Bilingual Patient Rep

    6 months ago

    Cherry Hill, United States PeopleShare Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Bilingual Patient Rep

    4 months ago

    Cherry Hill, United States PeopleShare Inc Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Bilingual Patient Rep

    2 weeks ago

    Cherry Hill, United States PeopleShare Inc Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Customer Service Rep

    4 months ago

    Crest Hill, United States Americold Full time

    Americold - 16820 Churnovic Lane [Customer Service Representative] As a Customer Service Rep at Americold, you'll: Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and report customer feedback to management; Provide clerical support including overseeing all paperwork associated with orders,...

  • Bilingual French/Eng Customer Service Rep

    4 months ago

    Rocky Hill, United States Global Channel Management Full time

    About the job Bilingual French/Eng Customer Service Rep Bilingual French/Eng Customer Service Rep needs 2+ years experience Bilingual French/Eng Customer Service Rep requires: Bachelors Degree in technical field or College Degree in Trades Technical or mechanical aptitude/Hands-on experience preferred Strong oral and written communication skills are...

  • Guest Services Rep Part

    2 months ago

    Pleasant Hill, United States Extended Stay Full time

    Extended Stay - 3220 Buskirk Ave. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    2 months ago

    Morgan Hill, United States Extended Stay Full time

    Extended Stay - 605 Jarvis Dr. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Patient Service Representative

    1 month ago

    Cherry Hill, New Jersey, United States ZOLL LifeVest Full time

    Job DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyZOLL LifeVest is a wearable cardioverter defibrillator (WCD) that provides protection against sudden cardiac arrest (SCA). As a Patient Service...

  • Patient Services Associate

    1 month ago

    Cherry Hill, New Jersey, United States Pennsylvania Medicine Full time

    Patient Services AssociatePenn Medicine is committed to delivering exceptional patient care and advancing medical knowledge. As a Patient Services Associate, you will play a vital role in ensuring a positive patient experience, from initial contact to post-visit follow-up.Key Responsibilities:Provide exceptional patient service, responding to inquiries and...

  • Patient Services Associate

    4 weeks ago

    Cherry Hill, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Services Associate

    2 months ago

    Cherry Hill, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...

  • Patient Services Liaison

    3 days ago

    Cherry Hill, New Jersey, United States Pennsylvania Medicine Full time

    Pennsylvania Medicine is a leading academic medical center dedicated to providing the highest level of care to patients. As a Patient Services Associate, you will be part of a team that conducts innovative research and educates future leaders in the field of medicine.Job SummaryWe are seeking a highly motivated individual to assist in maintaining a...

  • Patient Service Representative

    7 days ago

    Cherry Hill, United States Solis Mammography Full time

    Patient Service RepresentativeLooking to elevate your career? Join us! Location: Cherry Hill, NJHours: M -F 8a - 5pDepartment Highlights:Patient-Focused TeamCohesive and Friendly EnvironmentSupportive and Encouraging AtmosphereHere is what you will need: High School diploma;Two years of healthcare registration or customer service experience preferred;Basic...