Patient Services Liaison
4 weeks ago
Pennsylvania Medicine is a leading academic medical center dedicated to providing the highest level of care to patients. As a Patient Services Associate, you will be part of a team that conducts innovative research and educates future leaders in the field of medicine.
Job SummaryWe are seeking a highly motivated individual to assist in maintaining a patient/customer focus, supporting the delivery of high-quality care, and meeting or exceeding patient satisfaction and financial/operational targets.
Key Responsibilities- Create and maintain a culture of safety and service excellence by greeting and interacting with patients in a pleasant and professional manner.
- Analyze problems from the customer's point of view, learn individual patient needs, and document them as necessary.
- Establish positive relationships with patients by demonstrating knowledge of patient history, compassion, and responding to individual needs.
- Handle stressful situations appropriately and deliver seamless patient/customer service.
- Evaluate opportunities to improve the patient experience and communicate with clinical staff and fellow coworkers to serve patients effectively.
- High school diploma or equivalent and 2+ years of medical office experience or customer service experience.
- Bachelor's degree preferred.
- Thorough knowledge of third-party insurance coverage guidelines.
- Successful completion of EPIC registration training/tests.
- Computer knowledge and skills.
- Able to speak English for a business setting.
- Customer-focused communication skills (verbal/written).
- Critical thinking and multi-tasking skills.
Pennsylvania Medicine offers a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. Our employees are actively engaged and committed to our mission, making medical advances that help people live longer, healthier lives.
CompensationThe estimated salary for this position is $55,000 - $65,000 per year, depending on experience.
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