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Customer Service Representative
5 months ago
Location:
Customer Service Representative in Bluffton at Hargray **Location:**
**Job Description**
**Summary:**
Under general supervision and direction, this job is responsible for taking care of the service needs of Cable One's customers in a professional, courteous, and efficient manner by performing the following duties.
**Essential Duties and Responsibilities:**
* Handle's high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing)
* Responds to in-bound customer calls
* Provide customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
* Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.
* Enter account information into billing system with a high degree of accuracy to execute transaction.
* Participate in ongoing training to increase skill level and productivity.
* Maintain and sustain all Cable One CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk time etc), attendance and one-call resolution goals.
* Maintains working knowledge of all Cable One products, services and their features
* Works with customers to achieve customer satisfaction by meeting their needs with Cable One products and services.
**Minimum Qualifications:**
* High School or Equivalent.
* Two or more years of sales experience, preferably including experience in a Call Center, Customer Service, or Telecommunications.
* Ability to work in a fast-paced environment. Multitask, set priorities, and manage time effectively.
* The ability to sit at a workstation for a long duration using a computer and headset in a call center environment.
* Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capability.
* Enthusiastic and personable.
* Excellent interpersonal, verbal, and written communications skills.
EOE/Disability
