Patient Access Representative

3 weeks ago

Boothbay Harbor, United States MaineHealth Full time

Summary This position offers a 4-day workweek and is a combination of switchboard and registration functions, based at the Urgent Care at St Andrews in Boothbay. Applicants should have excellent customer service and phone skills. Position Summary The Patient Registration Clerk II provides initial patient contact, including intake of demographic and insurance data, information on patient privacy rights, consents, and advanced directives. Enters all patient information into Epic for admission, outpatient, and emergency services. After the completion of all required information, the clerk is required to scan all documents into the electronic medical record using the documents table in Epic. Greets all patients entering the facility while providing excellent customer service. The clerk is responsible for working daily work queues and assisting with quality checks as needed. Must be able to remain calm under stressful and emergency situations. Possesses a strong attention to detail. Will interact with a wide variety of patients and health care staff. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High school diploma or general education degree (GED) preferred. License/Certifications: N/A Experience: One year's experience in Patient Registration or equivalent prior healthcare/office experience. Medical terminology helpful. Keyboarding skills are required. Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, employees, customers, and/or boards of directors. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with healthcare professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. About MaineHealth MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org . #J-18808-Ljbffr

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