We have other current jobs related to this field that you can find below

  • Customer Experience Specialist

    2 weeks ago

    Nashville, United States IDEXX Full time

    Are you passionate about the Veterinary Industry? Software? And Customer Success? Our Greenline Software team are hiring two junior level Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills,...

  • Customer Experience Specialist

    3 weeks ago

    Nashville, United States IDEXX Full time

    Are you passionate about the Veterinary Industry? Software? And Customer Success? Our Greenline Software team are hiring two junior level Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills,...

  • Customer Experience Specialist

    2 months ago

    Nashville, United States Cottonwood Residential Full time

    Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at the Melrose...

  • Seasonal Customer Experience Specialist

    2 weeks ago

    Nashville, United States The Peach Truck Full time

    Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. This is a seasonal position and...

  • Customer Experience Specialist

    2 months ago

    Nashville, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling...

  • Seasonal Customer Experience Specialist

    3 months ago

    Nashville, United States The Peach Truck Full time

    Description Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will...

  • Seasonal Customer Experience Specialist

    1 month ago

    Nashville, United States WizeHire Full time

    The Peach Truck - Nashville • Nashville, TN, US Posted 3 months ago Description Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem...

  • Seasonal Customer Experience Specialist

    1 month ago

    Nashville, United States The Peach Truck Full time

    Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include setting...

  • Seasonal Customer Experience Specialist

    3 months ago

    Nashville, United States The Peach Truck - Nashville Full time

    Job DescriptionJob DescriptionJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture....

  • Customer Experience Specialist

    1 month ago

    Nashville, United States Thomas and Company Full time

    The job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They will answer chat inquires, log...

  • Customer Experience Specialist

    1 month ago

    Nashville, United States Thomas and Company Full time

    Job DescriptionJob DescriptionThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They...

  • Customer Experience Specialist I- Johnston

    2 months ago

    Nashville, United States Genesco Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Specialist I- Johnston

    2 months ago

    Nashville, United States Genesco Full time

    The Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...

  • Customer Experience Representative

    1 month ago

    Nashville, United States IDEXX Laboratories Full time

    Are you passionate about the Veterinary Industry? Software? And Customer Success? Our Greenline Software team are hiring two Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills, consider...

  • Guest Experience Specialist>

    3 months ago

    Nashville, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 1801 Hayes Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve...

  • Customer Experience Representative

    5 days ago

    Nashville, United States IDEXX Laboratories Full time

    Are you passionate about the Veterinary Industry? Software? And Customer Success? Our Greenline Software team are hiring two Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills, consider...

  • Customer Support Specialist

    4 hours ago

    Nashville, Tennessee, United States Bartech Full time

    **Location:** Nashville, TN **Position:** Customer Support Specialist at Bartech Group **Experience:** Not Specified **Compensation (Range):** $19 - $21 per hour If you are an experienced Customer Support Specialist looking for a position with a leading company, Bartech can assist you. We are a prominent staffing firm, and our clients include some of the...

  • Customer Experience

    2 months ago

    Nashville, United States Michaels Stores Full time

    Customer Experience page is loaded **Customer Experience** **Customer Experience** locationsNashville-719 Thompson Ln time typePart time posted onPosted Today job requisition idR00123869 Store - NASH-THOMPSON, TN**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • Customer Support Specialist

    6 days ago

    Nashville, Tennessee, United States Zeal Co Full time

    At Zeal Co, we are dedicated to creating a meaningful impact that reaches beyond our immediate environment. Our approach begins with ensuring our mission aligns with the clients we choose to partner with. By concentrating on community needs and fostering impactful initiatives, we have established a strong reputation in the Nashville region.Due to our...

  • Customer Support Specialist

    9 hours ago

    Nashville, Tennessee, United States Zeal Co Full time

    At Zeal Co, we are dedicated to creating a meaningful influence that reaches beyond our workplace. To achieve this, we begin by ensuring our mission aligns with the clients we choose to partner with. By prioritizing community needs and impactful initiatives, we have established a strong reputation in the Nashville region.As we continue to grow rapidly, we...

Customer Experience Specialist

2 months ago

Nashville, United States Thomas and Company Full time

The job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C.

This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They will answer chat inquires, log calls, handle complaints, troubleshoot problems and provide directions, and send post call follow up. They must have the ability to take initiative and work independently with little supervision as well as work well with varying levels of internal management staff while maintaining positive working relationships with clients, peers, and other team members. This role reports directly to the Director of Customer Experience.

Essential Duties and Responsibilities

  • Manage high volume of inbound calls, chats, and emails with efficiency and accuracy
  • Follow Call Center "Procedures" while meeting or exceeding productivity and quality metrics
  • Identify caller's needs, clarify information, and direct the caller providing a solution and or resolution, including follow up as needed
  • Support verifications line of business with tasks as identified by management including but not limited to indexing, routing, completing, and/or returning verifications.
  • Identify and escalate priority issues to management, while maintaining a professional demeanor at all times with inbound callers
Requirements and Qualifications
  • High School Diploma or Equivalent
  • Previous experience in a Call Center role or environment is a plus
  • Proven track record of taking high volume calls daily
  • Customer service chat experience is a plus
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
  • Able to think outside the box and solve problems creatively
  • Deliver above-and-beyond customer service across all support channels with professional communication and a brand ambassador mindset.
  • Hold conversations, not interactions. We know how great our team is and we want our clients to know as well
  • A thoughtful/professional communicator (both online and offline) who understands the importance of tone
  • Empathetic and able to adapt your communication style to best suit your audience
  • Highly organized and attentive to detail
  • A well-rounded team player who takes ownership of your work
  • Must be flexible with a "can do" attitude and a willingness to assist with varying tasks to support the business needs as they arise.
  • Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer's experience
  • Become an expert in all things verifications, as well as T&C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships
  • Use Zoom to interact with your teammates, management, and other departments
  • Able to handle sensitive and confidential information appropriately
  • Able to take initiative and work independently with little supervision
  • Excited to be the face of T&C and build strong customer relationships
  • Agile and able to adapt to changes in processes, policies, and tools used
  • Punctual and maintain excellent attendance and adherence to schedule including scheduled breaks
  • Must be proficient in MS Word, MS Excel, Outlook, I Zendesk experience is a plus
  • Ability to deal with stressful situations to achieve desired business results

Not open to outside recruiting firms