Customer Experience Specialist

5 days ago


Nashville, Tennessee, United States Tailored Brands Inc Full time
Tailored Brands Inc. is seeking a highly motivated Customer Experience Specialist to join their team.

About the Role:
We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. As a Customer Experience Specialist, you will play a vital role in ensuring that every customer receives a world-class experience within multiple businesses (retail, rental, custom, and omni-channel) within a store location.

Key Responsibilities:
  • Engage as a member of a high-performing team through trust, commitment, and a focus on results.
  • Build a relationship with your customer from greeting through post-sale contact.
  • Consistently demonstrate benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
  • Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
  • Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.
  • Handle the cash register, as a cashier, at the point of sale in the store.

What You Bring:
  • Excellent customer service skills, or as we call it - a culture of customer-obsession by being customer-ready.
  • A desire to learn and adapt to new programs.
  • The ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment.

Physical Requirements:
  • The ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Benefits:
  • Competitive hourly rates: $15-$18 per hour.
  • Flexible schedules to meet your availability.
  • Tuition reimbursement.
  • Generous employee discount on first purchase.
  • Ongoing discounts on purchases made at any Tailored Brands store.

About Us:

We help people confidently express their true selves so they can be their best. We believe that everyone deserves a workplace where they feel valued, respected, and inspired to grow.



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