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Enrollment Coordinator

4 months ago

Raleigh, United States Aston Carter Full time

Responsibilities: The Enrollment Coordinator is responsible for supporting customer registration for the departments programs. Candidates will receive 30-35 calls per day but respond to 75-125 emails per day. The emails are received via a ticketing system called Zendesk, and each box is supported by 3 Enrollment Coordinators. The goals is to respond to all emails by end of each day. Enrollment Coordinator will education on programs, refer calls to the appropriate member, provide information, troubleshoot systems, diffuse conflicts, and support customers with any other inquiries that come in.

Performance Measurements:

o Timeliness in response to customer inquiries (via phone and email)

o Clearing email box at the end of each day

Qualifications:

o 2+ years experience with customer service (administrative support preferred, but open to call center) required

o Professionalism, ability to multi-task, and being detail-oriented required

o Advanced communication skills (both oral and especially written) required

o Proficiency with Microsoft Office Suite required

Hours: Monday-Friday from 8:00a-5:00p

Pay Rate: $24-27.40/hour

Length of Assignment: 3-month contract with the opportunity to apply/interview for permanent vacancies. However, no permanent vacancy currently exists so candidates must be locked down on this being strictly a 3-month assignment.

Skills:

customer service, written communications skills, Diffusing

Top Skills Details:

customer service,written communications skills,Diffusing

Additional Skills & Qualifications:

N/A

Experience Level:

Entry Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.