Implementation Director

2 weeks ago

Charlotte, United States CareerBuilder Full time

Position Overview:
Our Implementation Team

is responsible for

turning signed contracts with hospital partners into

fully operational

, high-functioning

hospital at home programs

. To do this, the Implementation Team works with each hospital partner to fully establish the program, which includes building

strong and trusting

relationships across the hospital (executives, clinical leadership, physicians, et al), evaluating existing workflows, developing and implementing new processes, working with one or more

applicable vendors

, connecting the hospital site to the Shields central hub, hiring and training team members, communicating then supporting the roll-out of the program, and many other activities.

The Manager of Implementation

is responsible for

all efforts related to the company's implementation efforts with hospital partners.

This person also helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling

are

helpful. Given the close working relationships and the process/operational work that is

required

for a successful roll-out, there is significant travel to the hospital partner's location, typically

working

4-5 days per week

on-site.
Job Duties:
Plan

, lead, and manage

all aspects of complex

hospital at home

implementation projects and other assignments
Effectively and efficiently m

anage project activities of multiple simultaneous projects

and/or

implementations.
Manage

to

and report

on

various project budgets and

timelines.
Provide input on strategic and tactical planning and

high-level

staffing

plans.
Manage project scope, budget, forecast, resources, and deliverables within specified deadlines while continuously assessing the client's ability to change

relative

to the agreed scope
Work directly with the client project management team throughout all project phases
Proactively

identify

significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps
Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail. Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates
Develop and mentor project team

members.
Build rapport

and trust with key stakeholders throughout the

organization by

establishing

yourself as a

strategic and value-added business

partner.
Protect organization's value by keeping information

confidential.
Enhance

job knowledge by

participating

in educational opportunities; reading professional publications;

maintaining

personal networks;

participating

in professional

organizations.
Other duties as assigned
Experience/ Education:
Bachelor's Degree
5

+ years of experience with project management and account management in healthcare industry, ideally involving hospitals, hospital software,

hospital at home

, and

or home health

(or equivalent experience)
Wide base of knowledge spanning at least some of the following areas: finance, managed care/payors, revenue cycle, pharmaceuticals, operations, information technology, databases electronic medical records, HR, training, marketing, hospital clinics, and physician practices
Ability to

facilitate

in-person and via phone with

a high level

of learning effectiveness and satisfaction by participants
Ability to lead and influence directly and

indirectly.
Strong

problem-solving

skills and

recognized as being

resourceful

and

innovative.
Ability to negotiate and reach compromise, especially in multi-party situations
Outstanding interpersonal,

written,

and oral communication skills and excellent time management skills
Ability to effectively communicate and build relationships with all levels of a hospital system, from the C-suite to clinical leaders to managers to nurses to staff
Proven

track record

of success in managing multiple projects/multiple presentation deadlines simultaneously
Detail-oriented,

independent,

and able to adjust to changing

priorities.
Capacity

to quickly learn details of

hospital at home

operations from internal experts
Ability to work collaboratively

on a team

in a fast-paced, technical environment
Excellent skills with Microsoft Project, Word, Excel, and PowerPoint
Willingness to routinely travel 4 days per week, typically to multiple cities each week, with a schedule that may vary from week to week

About Us:
We are a new healthcare at home company focused on improving the healthcare experience for all stakeholders by enabling health systems to establish Hospital at Home programs and treat patients beyond the four walls of a hospital. By leveraging telehealth, rapid response delivery, in-person visits, and other services, Hospital at Home programs allow health systems to divert patients from hospital emergency departments and provide the same level of care from the comfort of a patient's home. We launched a Hospital at Home program in partnership with a major health system and are in discussion with several other systems that are interested in replicating this model in the near-term. This venture is backed by Shields Health Innovations, which seeks to build innovative and impactful healthcare companies with a focus on sustainability through healthcare partnerships. Founded by Jack Shields, a 40+ year healthcare entrepreneur who has both invested in and operated businesses across the healthcare ecosystem nationally, Shields Health Innovations was launched in 2021 with a mission to create the best healthcare businesses for patients.

#J-18808-Ljbffr

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