Office Manager

2 months ago


Cleveland, United States L. S. Starrett Full time
Job Summary:
  • Manages all of the front office functions including customer service operations, purchasing, light accounting, general administrative tasks and the human resources function of an organization. This multifaceted role will require a proactive individual who can effectively manage teams, enhance customer satisfaction and streamline administrative processes, ensuring the smooth operation of our organization.
Duties and Responsibilities:
  • Lead and supervise the customer service team to deliver exceptional support and resolve inquiries efficiently.
  • Develop and implement customer service policies and procedures to enhance service quality.
  • Analyze customer feedback and service metrics to identify areas for improvement.
  • Train and mentor customer service representatives to ensure high levels of performance and engagement.
  • Ensures compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.
  • Assists line managers in the application of HR programs to departmental operations.
  • Answers employee/candidate questions about HR policies and offerings.
  • Oversee recruitment, onboarding, and training of new employees, ensuring alignment with company culture and values.
  • Manage employee relations, addressing concerns and fostering a positive workplace environment.
  • Develop and implement HR programs and initiatives that support organizational goals.
  • Maintain and manage employee records, benefits administration, and compliance with labor laws.
  • Oversee general office operations, ensuring a productive and organized workplace.
  • Coordinate and manage schedules, meetings, and events, both virtual and in-person.
  • Assist in budgeting and financial management for department-related expenditures.
  • Collaborate with other departments to ensure effective communication and support.
  • Prepare regular reports on customer service performance, HR metrics, and administrative efficiency for senior management.
  • Utilize data analysis to drive decision-making and improve operational processes.
  • Perform light accounting functions such as assist with the monthly close, upload invoices to the company's payables and receivable systems.
  • Perform purchasing functions as required to support business activities as needed.
Qualifications:
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office Suite and HR software (e.g., HRIS).
  • Knowledge of MRP/ERP (JobBoss) system helpful but will train to use.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Strong problem-solving skills and a customer-centric mindset.
  • Comprehensive knowledge of the field's concepts and principles.
  • Performs complex tasks typically following established processes.
  • Leads and directs the work of other employees and has authority for personnel decisions.
  • Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.
  • Typically requires ability to foster teamwork.
  • Management skills.
  • Oral and written communication skills.
  • Ability to build collaborative relationships.
  • Customer/client orientation.
  • Detail oriented.
  • Interpersonal skills.
  • Planning skills.
Education Requirements:
  • 4 years Bachelor's degree in Business Administration, Human Resources, or a related field.

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