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Customer Service Account Manager

4 months ago

Buford, United States Hillman Flooring & Design Full time

Hillman Flooring & Design has been providing professional, high-quality design, remodeling, and installation services to the greater Atlanta area since 1990. We're a family-owned company and have the second generation moving forward with the same passion that has been the cornerstone of Hillman since the beginning. We are a small company focused on big resultsWe are looking for a high-energy, team player to join our team as a Customer Service Account Manager for our Custom and Production Builder Division in Sugar Hill, GA.Key responsibilities: Initial contact for builders and field managers with questions.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools.Processing new construction takeoffs using RFMS Measure estimating software. Developing preliminary quotes for upcoming jobs using RFMS. Assisting with new construction design appointments when needed. Create new construction work orders for upcoming builder jobs and custom homes using PowerPoint and Adobe.Assisting field managers with scheduling needed punch work. Assisting with the management of new construction accounts. Desired Skills and ExperienceProven customer support experience or experience as a service representativeStrong phone contact handling skills and active listeningExperience with RFMS, Adobe, PowerPoint, and RFMS Measuer is a plusAbility to communicate with customers in a professional setting and provide knowledge about products and/or installation methods to ensure customers understand HFD processes and procedures.Customer orientation and ability to adapt/respond to different types of individuals.Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively.What we offer:On the job training and shadowingFull-Time Salary plus CommissionCompetitive benefits packagePaid HolidaysPTO (Vacation/Sick Days)A family-owned, friendly work environment