Customer Service Specialist

2 weeks ago


Chicago, United States Modsquad Media Full time

Company DescriptionModSquad is a leading Customer Experience (CX) Service provider for top global brands. Since 2007, we have been revolutionizing traditional outsourcing by embracing remote work and avoiding cubicles in soulless call centers. Our distributed team is secured with Cubeless, our patent-pending security platform. Our Mods are experienced and empathetic, and we are proud to call them our teamRole DescriptionThis is a full-time hybrid role located in Chicago, IL, with flexibility for some remote work. The Customer Service Specialist will be responsible for providing excellent customer service and support, ensuring high customer satisfaction levels, and maintaining phone etiquette. The role requires a strong focus on delivering exceptional customer experience.QualificationsStrong Customer Support and Customer Service skillsExcellent Phone EtiquetteAbility to maintain high levels of Customer SatisfactionExperience in delivering exceptional Customer ExperienceAbility to multitask, prioritize, and manage time effectivelyStrong communication and interpersonal skillsProficiency in relevant software applications and CRM toolsA Bachelor's degree in a relevant field is preferredExperience working in a customer-facing role in a fast-paced environment is a plus.ModSquad is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr

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