Enterprise Customer Success Manager
6 days ago
As a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from kickoff to renewal via ongoing strategic guidance that demands executive alignment on goals and value and supports change management, mutual accountability to execution, strong adoption, value realization, and customer satisfaction. This role will necessitate partnering closely with a large cross-functional team - including members of Implementation, Enablement, Customer Experience, Sales, and Product - to ensure the customer is supported at every stage of their journey. Must be located in the Midwest What you’ll do: Relationship Management : Develop and maintain a trusted advisor relationship with key customer stakeholders & executive sponsors. Executive Alignment : Demonstrate an intimate and aligned understanding of the customer - their business, opportunities, challenges, objectives, and overall data maturity. Prepare and lead strategic meetings with executive leadership that advance customer maturity and adoption and drive actionable and measurable outcomes and partnership success. Drive Value : Align all partnership activities with key business objectives and measurable value outcomes, continuously demonstrating and communicating the value realized of our solutions to end users and buying committee. Customer Advocacy : Act as the main point of contact and advocate for customers internally. Program Management : Collaborate cross-functionally with other departments across the customer lifecycle, ensuring partnership and renewal success. Success Planning : Hold regular calls with customers to help them strategize best how to use the product(s) to achieve their goals and drive joint accountability to execution to realize success. Subject Matter Expert: Contribute to the customer’s digital CX strategy and optimization roadmap, answer questions relating to product usage, and keep customers informed of Contentsquare news and product updates. Renewal Management/Commercial Strategy : Drive renewals to successful completion in close collaboration with Sales to achieve gross retention targets while owning the renewal process for ‘low growth’ accounts, developing and executing strategies to ensure high renewal rates and minimize churn. Upsell Identification: Collaborate with Sales teams to identify and drive growth opportunities contributing to upsell targets. Thought Leadership: Proactively share best practices, thought leadership, and industry trends, most notably with senior and executive stakeholders. What you’ll need to succeed: 5-7 years experience in CSM or similar consultative, customer-facing role (account management, management consulting), with a strong track record of supporting change management and driving adoption, renewals and upsells in a SaaS or subscription-based business. Outstanding organizational and project management skills, with an ability to manage multiple tasks and requests and a large and varied book of business (i.e. size, industry, and use case). Exceptional relationship management, with an emphasis on proven ability to build, maintain, and grow relationships at an executive level. Self-motivated, innovative orientation, operating as a team player and collaborating effectively across departments and functions to achieve common goals. Operational rigor and accuracy. Proficiency with Command of the Message Framework, MEDDIC, and other common go-to-market frameworks. Analytics mindset, comfortable analyzing digital customer experience metrics and leveraging insights to generate actionable recommendations for web and app optimizations. Proficient understanding of web and mobile app architecture, design, and development. Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. Proven experience in a customer-facing role, with a strong track record of driving renewals and upsells in a SaaS or subscription-based business. Exceptional communication and negotiation skills, with the ability to influence and persuade at all levels of an organization. #J-18808-Ljbffr
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Customer Success Manager, Enterprise
6 days ago
Chicago, United States Sprout General Referrals Full timeSprout Social is looking for an ambitious, experienced, and tech-savvy Enterprise Customer Success Manager to own the business relationship for a portfolio of Sprout's largest customers in the US. The ideal candidate is passionate about customer success and excited to understand what makes customers successful. You will drive product adoption, provide...
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Enterprise Customer Success Manager
2 months ago
Chicago, United States UpGuard Full timeWho are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the attack surface...
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Enterprise Customer Success Manager
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Chicago, United States Built Full timeHello, We're Built In What We're Up To We're building the largest platform for tech professionals globally. Monthly, millions of professionals visit Built In sites from across the world. We're the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. Our 1,800 customers...
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Enterprise Customer Success Manager
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Chicago, United States Ecp123 Full timeECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new...
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Customer Success Manager
5 months ago
Chicago, United States Education Walkthrough Enterprise Full timeThe Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...
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Customer Success Manager
6 days ago
Chicago, United States Keeper Security Full timeKeeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...
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Customer Success Manager
6 days ago
Chicago, Illinois, United States SWORD Health, Inc Full timeAbout the Role:Sword Health, Inc. is seeking a highly skilled Customer Success Manager to join our fast-paced and dynamic team. As a key member of our Customer Success organization, you will be responsible for driving client growth and engagement, leading implementation projects, and cultivating strategic relationships with our enterprise clients.Key...
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Customer Success Manager
6 days ago
Chicago, United States AvePoint Full timeAbout AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...
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Customer Success Manager
6 days ago
Chicago, United States Blueprint Health Full timeAbout Blueprint: Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions. Mental Health in the U.S. in 2024 is facing a crisis. Depression, anxiety and other complex conditions continue to rise...
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Customer Success Manager
1 month ago
Chicago, United States MicroStrategy Full timeCompany Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better...
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Customer Success Manager
6 days ago
Chicago, United States MicroStrategy Full timeCompany Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make...
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Customer Success Manager
6 days ago
Chicago, United States MicroStrategy Incorporated Full timeMicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...
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Customer Success Manager
1 month ago
Chicago, United States SWORD Health, Inc Full timeSword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain. Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the...
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Senior Customer Success Manager
7 days ago
Chicago, United States Lucas James Talent Partners Full timeWe are partnered with Tacton to find them their next Senior Customer Success Manager. As our next Customer Success Manager, you will be responsible for building and maintaining strong, strategic relationships with several of our key enterprise customers, ensuring they achieve maximum value from their investment in our CPQ (Configure, Price, Quote) solutions....
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Senior Customer Success Manager
5 days ago
Chicago, United States Lucas James Talent Partners Full timeWe are partnered with Tacton to find them their next Senior Customer Success Manager. As our next Customer Success Manager, you will be responsible for building and maintaining strong, strategic relationships with several of our key enterprise customers, ensuring they achieve maximum value from their investment in our CPQ (Configure, Price, Quote) solutions....
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Customer Success Manager
3 months ago
Chicago, United States Box Full timeWHAT IS BOX? Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise...
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Customer Success Manager
6 days ago
Chicago, United States Cargado, Inc. Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
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Senior Customer Success Manager
1 month ago
Chicago, Illinois, United States SWORD Health Full timeAbout the RoleSword Health is a pioneering healthcare technology company on a mission to revolutionize pain management. As a Senior Customer Success Manager, you will play a critical role in driving the success of our enterprise clients, helping them achieve their goals and improve patient outcomes.Key ResponsibilitiesManage the end-to-end client lifecycle,...
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Customer Success Manager
4 weeks ago
Chicago, United States MicroStrategy Full timeCompany Description MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends-we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better...
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Customer Success Manager
4 months ago
Chicago, United States Cargado Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
