Senior Customer Success Manager

6 days ago

Chicago, United States Lucas James Talent Partners Full time

We are partnered with Tacton to find them their next Senior Customer Success Manager. As our next Customer Success Manager, you will be responsible for building and maintaining strong, strategic relationships with several of our key enterprise customers, ensuring they achieve maximum value from their investment in our CPQ (Configure, Price, Quote) solutions. This role is essential for our business model by overseeing the entire customer lifecycle, from onboarding and implementation to renewal and expansion.


Our view of the Customer Success Manager is to be the owner of your customer portfolio. It’s a position ideal for a dynamic individual who thrives in customer-facing roles and has a strong background in enterprise software solutions for the manufacturing industry. The successful candidate will have a passion for delivering customer value, exceptional problem-solving skills, and the ability to translate customer needs into actionable strategies for success.


Key Deliverables

Customer Relationship Management: Serve as the primary point of contact for several of our larger customers, maintaining strong relationships with upper management across both IT and business departments.

Drive the Customer Journey: Lead customers through the full lifecycle, from onboarding to value realization, ensuring maximum satisfaction and return on investment.

Collaboration with Sales: Partner with the Sales department to identify opportunities for upsell, expansion, and renewals, ensuring alignment with business goals.

Collaboration with Support Functions: Work closely with Support teams to address customer needs, resolve issues, and ensure the success of customer engagements.

Customer Adoption: Take responsibility for driving product adoption, ensuring that customers derive maximum value from their CPQ (Configure, Price, Quote) solutions.

Churn Reduction: Proactively manage customer accounts to mitigate churn risk, ensuring that customers are satisfied and consistently realizing value from their subscriptions.

Enable Expansion: Identify opportunities for business growth within your customer base and collaborate with relevant teams to enable expansion of products and services.

Subscription Renewals: Secure subscription renewals by ensuring continued customer success and satisfaction, delivering a positive return on their investment.

Value-Driven Implementation: Support value-based implementations that align with a wide range of business needs, ensuring that solutions deliver on customer expectations.

Trusted Advisor for Customers to realize the strategic objectives outlined with increasing support from Tacton over time. This may be the most important aspect of the role.


Experience and/or Education

University/College Degree in Engineering or Business

Bachelor's degree in relevant field


Qualification

  • Proven experience of working with companies in the manufacturing industry
  • Proven experience in Customer Success, Account Management, or similar client-facing roles, with a focus on enterprise SaaS (Software-as-a-Service) solutions..
  • Excellent communication and relationship skills with upper management and C-level across IT and Business functions in customer organizations
  • Strong knowledge of with Business Processes engineering, large IT landscapes and System Vendors
  • Possess consultative solution skills, with the ability to clearly articulate ROI, helping customers revolutionize their processes, achieve growth, and enhance competitiveness
  • Demonstrated success in driving customer adoption, securing renewals, and upselling in a B2B environment.
  • Familiarity with CPQ or other enterprise software solutions is highly desirable.
  • Ability to work collaboratively with cross-functional teams, including Sales and Product Management, to ensure customer success
  • Excellent written, verbal, and presentation skills in English (German is a plus)


Skills and Attributes

You are hands-on, self-directed person who plans, prepares and executes in your role both from a delivery perspective and also see/envision future demands. You are comfortable working with both engineers, IT professionals, C-level and you are an excellent team player. You can travel when required.


Other Specific Preferred Requirements (licenses, Certifications, Specialized training)

We are looking for you who, like us, get highly motivated when a customer is progressing on their customer journey, who loves to solve challenges and who lives and breathes customer value creation in complex context. We are looking for you who have documented experience of managing customer accounts from a Customer Success Management or Customer Implementation perspective. We also expect you to have a professional background that enables you to build strong relationships with our customers.


Guiding Principles (Culture Value Behaviors)

The guiding principles of Tactonites are defined moral values that set our standard for behavior, attitude, and actions within our work environment. They guide us in, how to act and treat each other and our customers to go about our business.

Tactonites are Collaborative, Trustworthy, Visionary, Customer-Oriented, and Engaged.

  • Senior Customer Success Manager

    1 month ago

    Chicago, Illinois, United States SWORD Health Full time

    About the RoleSword Health is a pioneering healthcare technology company on a mission to revolutionize pain management. As a Senior Customer Success Manager, you will play a critical role in driving the success of our enterprise clients, helping them achieve their goals and improve patient outcomes.Key ResponsibilitiesManage the end-to-end client lifecycle,...

  • Senior Commercial Customer Success Manager

    4 weeks ago

    Chicago, United States Gong.io Full time

    As a Senior Commercial Customer Success Manager at Gong, you will serve as a trusted strategic advisor to senior revenue and revenue operations leaders, driving customer engagement, product adoption, and delivering measurable business outcomes. Your role involves owning overall customer relationships, driving quarterly metrics related to gross dollar...

  • Senior Manager, Customer Success

    1 week ago

    Chicago, United States Corcentric Full time

    As a Senior Manager, Customer Success at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization You will be responsible for leading our Customer Success initiatives, driving customer satisfaction, and ensuring our clients receive maximum value from our Payments products and services. As a Senior Manager, you...

  • Senior Manager, Customer Success

    4 days ago

    Chicago, United States Corcentric Full time

    As a Senior Manager, Customer Success at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization You will be responsible for leading our Customer Success initiatives, driving customer satisfaction, and ensuring our clients receive maximum value from our Payments products and services. As a Senior Manager, you...

  • Senior Customer Success Manager

    4 days ago

    Chicago, United States Lucas James Talent Partners Full time

    We are partnered with Tacton to find them their next Senior Customer Success Manager. As our next Customer Success Manager, you will be responsible for building and maintaining strong, strategic relationships with several of our key enterprise customers, ensuring they achieve maximum value from their investment in our CPQ (Configure, Price, Quote) solutions....

  • Senior Commercial Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States Gong Full time

    Gong is a leading provider of Revenue Intelligence Platforms, empowering businesses to harness customer interactions and drive revenue growth. As a Senior Commercial Customer Success Manager, you will be a trusted strategic advisor to revenue and operational leaders, driving strategic plans and business transformation while delivering measurable business...

  • Senior Customer Success Manager

    2 weeks ago

    Chicago, United States MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Senior Customer Success Manager

    3 weeks ago

    Chicago, United States MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Senior Customer Success Manager

    5 days ago

    Chicago, United States Ascent Full time

    Senior Customer Success Manager Reports to: Vice President of Customer Experience Who You Are You will thrive here if you are highly self-motivated and self-directed in your professional work, you consider your end user to be of highest importance. You desire autonomy and full ownership of your work product, including willingness to tackle projects head on....

  • Senior Customer Success Manager

    4 weeks ago

    Chicago, United States MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Senior Customer Success Manager

    4 weeks ago

    Chicago, United States SWORD Health, Lda Full time

    Manage the end-to-end client lifecycle for a growing list of enterprise customers drive client implementation, employee engagement, and the demonstration of value;Define, coordinate, and monitor the implementation project timeline, ensuring all tas Manager, Customer, Senior, Health, Project Management, Technology, Healthcare

  • Customer Success Manager

    5 days ago

    Chicago, United States Keeper Security Full time

    Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...

  • Sr. Customer Success Manager

    1 month ago

    Chicago, United States Intelliswift Full time

    Job ID: 24-05620 Senior Customer Success Manager Open to remote candidates; however, has a strong requirement for EST and CST candidates. $54.37 per hour on W2 4 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales...

  • Sr. Customer Success Manager

    3 weeks ago

    Chicago, United States Intelliswift Software Inc Full time

    Senior Customer Success Manager 7 Months $54.37 per hour on W2 Remote Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can...

  • Sr. Customer Success Manager

    4 weeks ago

    Chicago, United States Intelliswift Full time

    Job Highlights We are seeking a Senior Customer Success Manager to join our Digital Experience Cloud team, focusing on leading the post-sales customer experience, driving adoption and value for our customers. This role involves serving as an industry-specialized Customer Success manager, delivering an outstanding experience for top customers, including...

  • Senior Customer Success Manager

    4 weeks ago

    Chicago, United States VelocityEHS Full time

    THE OPPORTUNITY: Considering making an application for this job Check all the details in this job description, and then click on Apply. This remote opportunity is open to candidates residing anywhere in the United States or Canada. At VelocityEHS, every team member contributes to delivering exceptional value to customers, but as a Sr. Customer Success...

  • Enterprise Customer Success Manager

    5 days ago

    Chicago, United States Ecp123 Full time

    ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new...

  • Customer Success Manager

    5 days ago

    Chicago, United States Blueprint Health Full time

    About Blueprint: Blueprint is a venture-backed, mission-driven digital health company leveraging the best of AI, consumer design, technology and clinical research to dramatically improve the quality of mental health therapy for millions. Mental Health in the U.S. in 2024 is facing a crisis. Depression, anxiety and other complex conditions continue to rise...

  • Sr. Customer Success Manager

    1 month ago

    Chicago, United States Varite Full time

    The Challenge: Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come from everywhere in the organization, and we know the...

  • Sr. Customer Success Manager

    1 month ago

    Chicago, United States Ursus Inc Full time

    JOB TITLE: Sr. Customer Success Manager LOCATION: REMOTE (EST/CST) PAY RANGE: $44-$54/hr DURATION: 3+ months TOP SKILLS: 10+ years of Customer Success experience in the Tech Industry (Software as a Service, Digital Marketing, etc.) Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management...