Customer Service Specialist

3 days ago

West Columbia, United States Spherion Full time

Spherion has exciting long term stable Customer Service Specialist career opportunities with a mission driven State of South Carolina government department located in West Columbia who is known for their passionate support of our statecustomers and helping ensure their security today and tomorrow If you possess exceptional verbal communication skills, a knack for computer use, and a compassionate and patient interpersonal style, this role might be the perfect match for your next career move. Candidates who bring prior experience in call centers will find this position especially well-suited for their skills and background.

Experience these benefits upon conversion

Paid Time Off: Enjoy the flexibility to recharge.

Monday through Friday Schedule: Consistency and weekends off.

Generous Holiday Pay: Celebrate with added financial peace of mind.

Responsibilities:
As a Customer Service Specialist you will:

Be the First Point of Contact: Act as the initial touchpoint for individuals seeking information about benefits, delivering precise and comprehensive details via phone.

Simplify Complex Information: Provide clear and easily understandable explanations of the claims process, eligibility criteria, necessary documentation, and associated timelines to clients.

Maintain Detailed Records: Record comprehensive and precise notes for each client interaction.

Handle Client Inquiries: Address client inquiries, concerns, and complaints professionally and with empathy, actively working to swiftly and effectively resolve issues.

Prioritize Data Security: Uphold strict confidentiality and data security procedures while handling sensitive client information.

In alignment with the department's passionate support of our state customers and helping ensure their security today and tomorrow, qualified candidates must be willing to submit to the background investigations process for public trust positions which are conducted to gather information to determine whether you are reliable, trustworthy, of good conduct and character, and l

Working hours: 8:00 AM - 4:30 PM

Skills:
- Prior call center experience is preferred but not required.

Education:
High School

Experience:
1-4 years

Qualifications:
- Excellent verbal communication skills
- Good computer skills
- Strong interpersonal skills with a high level of empathy and patience
- Able to type at least 35 wpm
- Willing and able to adhere to a professional dress code
- Willing and able to submit to a federal background check

Are you ready to begin your first steps towards a long term career with the State of South Carolina? Apply and get hired today

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

As a Customer Service Specialist you will:Be the First Point of Contact: Act as the initial touchpoint for individuals seeking information about benefits, delivering precise and comprehensive details via phone.Simplify Complex Information: Provide clear and easily understandable explanations of the claims process, eligibility criteria, necessary documentation, and associated timelines to clients.Maintain Detailed Records: Record comprehensive and precise notes for each client interaction.Handle Client Inquiries: Address client inquiries, concerns, and complaints professionally and with empathy, actively working to swiftly and effectively resolve issues.Prioritize Data Security: Uphold strict confidentiality and data security procedures while handling sensitive client information.In alignment with the department's passionate support of our state customers and helping ensure their security today and tomorrow, qualified candidates must be willing to submit to the background investigations process for public trust positions which are conducted to gather information to determine whether you are reliable, trustworthy, of good conduct and character, and l

experience

1-4 years

skills

- Prior call center experience is preferred but not required.

qualifications

- Excellent verbal communication skills- Good computer skills- Strong interpersonal skills with a high level of empathy and patience- Able to type at least 35 wpm- Willing and able to adhere to a professional dress code- Willing and able to submit to a federal background check

education

High School

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