Customer Service Specialist

3 months ago

Columbia, United States Alexander Forrest Full time
Who Are We?

Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 60 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we plan to DOUBLE in size over the next year.

Our VISION is to prosper all stakeholders.

Our MISSION is to exceed client expectations by providing unrivaled deal sourcing, underwriting, and asset management services for multifamily properties throughout the United States.

Our CORE VALUES are Excellence, Accountability, Collaboration, Efficiency, Innovation, Integrity, and Perseverance.

Job Summary

AFI is seeking to hire a charismatic, people-friendly, and energetic individual to serve as a Customer Service Specialist This role is almost entirely Client/Customer-Facing and chosen applicant must feel very comfortable communicating eloquently about often complex and challenging issues. This role will be responsible for collating customer queries, collaborating with other AFI Staff to ensure prompt resolution of received issues, and communicate directly with Property Owners & other Stakeholders regarding various items.

This position comes with a base salary that is based upon experience ranging between $20-$26/hr.

The responsibilities that are listed below are not all inclusive; however, they are indicative of the type of responsibilities normally performed by a member of the Customer Support & Success Team:

JOB DUTIES
  • Receipt and Tracking of Owner & Client issues
  • Drive resolution of issues with other AFI Team Members
  • Communication with Owners directly regarding submitted queries
  • Creation of Standard Operating Procedures regarding resolution of FAQs
  • Training of other staff as needed to drive timely response and resolution
QUALIFICATIONS
  • Previous experience in Customer Service & Management
  • Extreme attention to detail
  • Natural desire to resolve issues with URGENCY
  • College education preferred
  • Must be willing to complete pre-employment drug test and background screening

Alexander Forrest Investments, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Customer Service Specialist

    1 month ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    1 month ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm) *THIS IS AN IN-OFFICE ROLE* Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    1 month ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Representative

    1 month ago

    Columbia, Maryland, United States Service Experts Full time

    Job Title: Customer Service SpecialistAt Service Experts, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Specialist

    1 month ago

    columbia, United States Swipe Say Easy Full time

    Elevate Customer Satisfaction: Customer Service Specialist Wanted!Are you an experienced customer service professional seeking a new challenge?We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your...

  • Customer Service Specialist

    1 month ago

    Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Cool Care Heating & Air, Columbia SCWe are a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and ethical service.We are looking for someone who enjoys working...

  • Customer Service Banking Specialist

    4 weeks ago

    Columbia, South Carolina, United States Teleperformance Full time

    Job OverviewAs a Customer Service Banking Specialist at Teleperformance, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve issues via phone, email, or chatTroubleshoot equipment and system problems to ensure seamless customer...

  • Customer Service Representative

    1 month ago

    Columbia, Maryland, United States Service Experts Full time

    Customer Service RepresentativeAt Service Experts, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Answer incoming phone calls from customers and assist...

  • Customer Service Delivery Specialist

    4 weeks ago

    Columbia, Missouri, United States Kilgore's Medical Pharmacy Full time

    Job OverviewKilgore's Medical Pharmacy is seeking a highly skilled and dedicated Customer Service Delivery Specialist to join our team.The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to patients and...

  • Customer Service Product Specialist

    3 weeks ago

    Columbia, United States Manpower Full time

    Are you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we're seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you! Our team...

  • Customer Service Product Specialist

    4 weeks ago

    Columbia, United States Manpower Full time

    Are you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we’re seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you! Our team...

  • Customer Service Product Specialist

    3 weeks ago

    Columbia, United States Manpower Full time

    Job DescriptionJob DescriptionAre you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we’re seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role...

  • Customer Service Product Specialist

    4 weeks ago

    Columbia, United States Manpower Full time

    Job DescriptionJob DescriptionAre you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we’re seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role...

  • Customer Service Product Specialist I

    1 month ago

    Columbia, Missouri, United States AOB Products Company Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Product Specialist to join our team at AOB Products Company. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, product knowledge, and technical support.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    1 month ago

    Columbia, Missouri, United States Alexander Forrest Full time

    Alexander Forrest Investments is a dynamic, multifamily real estate management company seeking a charismatic and people-friendly Customer Service Specialist to join our team. As a key member of our Customer Support & Success Team, you will be responsible for providing exceptional service to our clients and property owners, resolving issues in a timely and...

  • Customer Service Representative

    1 month ago

    West Columbia, South Carolina, United States Terminix International Company, L.P. Full time

    Customer Care SpecialistAt Terminix International Company, L.P., we're committed to delivering exceptional customer service. As a Customer Care Specialist, you'll play a vital role in ensuring our clients receive the highest level of support.Your Key Responsibilities:Perform general office duties to maintain a smooth and efficient work environmentProvide...

  • Customer Service Representative

    1 month ago

    Columbia, South Carolina, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Job OverviewCool Care Heating, Air, Plumbing & Refrigeration is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our office staff, you will be responsible for providing exceptional customer service, supporting our field personnel, and ensuring seamless communication with our clients.Key Responsibilities:Respond to...

  • Customer Service Representative

    4 weeks ago

    Columbia, Missouri, United States Alexander Forrest Full time

    Alexander Forrest Investments is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Customer Support & Success Team, you will be responsible for resolving customer queries, collaborating with other team members, and communicating directly with property owners and stakeholders.The ideal candidate will have previous...

  • Customer Care Specialist

    2 months ago

    West Columbia, United States Terminix International Company, L.P. Full time

    CUSTOMER CARE SPECIALIST As a Customer Care Specialist, you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities: General office duties, cr Customer Care, Specialist, Customer Service, Retail

  • Customer Service Representative

    4 weeks ago

    West Columbia, South Carolina, United States Terminix International Company, L.P. Full time

    Customer Care Specialist RoleAt Terminix International Company, L.P., we're committed to delivering exceptional customer service. As a Customer Care Specialist, you'll play a vital role in ensuring our clients receive the best possible experience.Your Key Responsibilities:• General office duties• Customer care and support• Collaboration with the team...