Strategic Account Manager
4 weeks ago
The Strategic Account Manager will be responsible for the retention, growth and satisfaction of $10mm+ accounts. Their main objective is to engage with clients at an executive level, maintaining the relationship and strategic growth planning, including expansion geographically and introduction of new ShipMonk products. They must champion a collaborative culture with different work groups and departments, to improve performance and enhance client satisfaction. This is a key role at ShipMonk, responsible for client growth and retention.
What you'll do:
Deep dive into each top tier account they are assigned to, understanding business goals, planning and needs of each client
Speak our client’s language
Align ShipMonk offerings with the client’s goals to better guide and service them
Encourage revenue growth by inspiring clients to utilize additional ShipMonk products and services
Establish long standing, trusted relationships with clients, and develop open and effective channels of communication
Become the reliable point of contact for client executive teams
Engage cross-functionally internally with product and operations to fully understand how ShipMonk is servicing our clients
Present business health and opportunity to internal executive team on a quarterly basis
Become the internal go-to for questions regarding top tier clients
Contract renewal negotiations
What you'll need:
Minimum 10 years of experience in ecommerce and/or supply chain
Minimum 5 years of experience engaging with and presenting to C-level executives
Contract negotiation skills
Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
Strong communication skills required (verbal and written)
Must be willing to travel to different facility and client locations
Upbeat and enthusiastic personality, with a go-getter attitude
Must be a problem solver with forward-thinking
Experience with Salesforce
Proficiency with Microsoft Office
Experience with Warehouse Management System is a plus
We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.
Perks Of Being a ShipMonker:
• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan
• Referral Bonus Program
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