Service Desk Coordinator
2 weeks ago
Our client has a brand new opportunity for a Service Desk Coordinator to join their team for a remote position and oversee IMac ticket coordination and equipment shipment processes. This role is pivotal in ensuring the seamless execution of ticket and project coordination within client technical and non-technical support teams. This role will require completion of two mandatory training courses (totaling no more than 2 hours) prior to starting, necessary for system access.
Duties and Responsibilities:
-
Coordinate and manage IMac tickets, ensuring timely and efficient processing
-
Facilitate the coordination and shipment of equipment, maintaining accurate records and communication with relevant parties
-
Work closely with internal teams to ensure project requirements and timelines are met
-
Maintain high levels of customer service and support throughout all processes
-
Manage 650 users per month and complete all returns within 15 days
-
Daily tasks include but not limited to:
-
Export assigned lifecycle records from Tableau Reporting server
-
Import daily report into lifecycle excel and run macro
-
Review communications needed
-
Update Excel with the communication type that user is to receive
-
Paste results into Sharepoint that auto sends communication type to users
-
Utilize the appropriate standard verbiage to update LCMS with the comments and date
-
Open MDT request for user when migration is complete
-
Ensure lost / stolen devices are reported appropriately
-
Ensure device is returned within SLA
-
Escalate non-compliant users
-
Answer user questions regarding processes or direct to technology connection for technical assistance
-
Attend weekly team call and follow all processes and procedures
-
Skills and Qualifications:
-
Experience in ticket or project coordination is preferred
-
Excellent communication and organizational skills
-
Ability to manage and prioritize tasks efficiently
-
Capability and reliable in completion of daily activities without governance
-
Proficient in using Vera for accessing WF systems
-
Skilled in Excel basic functions of copy, paste, sort, filter
-
Able to send daily communications to users with migration instructions, answer questions about the migration process, and direct users to technology connection for technical questions
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
-
Service Desk Coordinator
2 weeks ago
Chandler, United States Excell Full timeeXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client has a brand new opportunity for a Service Desk Coordinator to join their team for a remote position and...
-
Service Desk Coordinator
4 days ago
Chandler, United States Excell Full timeeXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client has a brand new opportunity for a Service Desk Coordinator to join their team for a remote position and...
-
Service Desk Coordinator
4 weeks ago
Chandler, United States eXcell Full timeeXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.Our client has a brand new opportunity for a Service Desk Coordinator to join their team for a remote position and...
-
Front Desk Receptionist
2 weeks ago
Chandler, United States McCarthy Building Co Full timeMcCarthy Building Companies, Inc. is looking for a full-time Front Desk Receptionist position in Chandler, AZ. The position is responsible for greeting guests and directing visitor traffic in a friendly and positive manner. In addition, the Receptionist is responsible for various administrative tasks and office support. **Key Responsibilities &...
-
Front Desk Sales Associate
1 month ago
Chandler, United States Blackout AZ Full time**Join Our team at Blackout AZ: Front Desk Receptionist Position** Blackout AZ, a premier automotive services provider specializing in Window Tint, Paint Protection Film, Ceramic Coating, and Car Detailing, is seeking a dedicated and professional Front Desk Receptionist to join our growing team. At Blackout AZ, we take pride in delivering top-notch...
-
Front Desk Receptionist
3 days ago
Chandler, United States Way to Grow Pediatric Therapy Full timePart time Front Desk Receptionist for Pediatric Therapy Office **Description**: - Way to Grow Pediatric Therapy & Dyslexia Center is seeking a friendly and organized Front Desk Receptionist to join our team in Chandler, AZ. This part-time position offers a competitive salary range of $17 to $19 per hour, based on experience.**Job Overview**: - As the Front...
-
Front Desk Assistant
1 day ago
Chandler, United States Country Inn & Suites Chandler Full timeJob DescriptionJob DescriptionWe are looking for a pleasant Front Desk assistant to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.The goal is to make guests and visitors feel comfortable and valued while on...
-
Front Desk Orthodontics Office Experience needed
1 month ago
Chandler, United States Blacker Orthodontics Full timeJob DescriptionJob DescriptionLooking for an energetic orthodontic front desk coordinator with a great personality and amazing communication skills to join our fantastic team. We are a high volume state of the art orthodontic practice with a tremendous focus on customer service.Duties include but not limited to: • Answering phone calls, scheduling new...
-
Front Office Coordinator
4 days ago
Chandler, United States Empower Physical Therapy Full timeEmpower Physical Therapy is a PT-led company in four states, focused on providing excellent patient care. Our purpose is strengthening lives through helping others. Empower’s focus is making the patient experience unforgettable through personalized care and upholding our core values: Patients first Grow with Purpose Excellence in Action Enjoy the...
-
Front Office Coordinator
2 weeks ago
Chandler, United States Empower Physical Therapy Full timeEmpower Physical Therapy is a PT-led company in four states, focused on providing excellent patient care. Our purpose is strengthening lives through helping others. Empower's focus is making the patient experience unforgettable through personalized care and upholding our core values:Patients firstGrow with PurposeExcellence in ActionEnjoy the Journey!We are...
-
Front Office Coordinator
2 weeks ago
Chandler, United States Empower Physical Therapy Full timeEmpower Physical Therapy is a PT-led company in four states, focused on providing excellent patient care. Our purpose is strengthening lives through helping others. Empower’s focus is making the patient experience unforgettable through personalized care and upholding our core values: Patients first Grow with Purpose Excellence in Action Enjoy the...
-
Front Office Coordinator
1 month ago
Chandler, United States Empower Physical Therapy Full timeJob DescriptionJob DescriptionEmpower Physical Therapy is a PT-led company in four states, focused on providing excellent patient care. Our purpose is strengthening lives through helping others. Empower’s focus is making the patient experience unforgettable through personalized care and upholding our core values:Patients firstGrow with PurposeExcellence...
-
Front Office Coordinator
4 weeks ago
Chandler, United States Empower Physical Therapy Group Full timeJob DescriptionJob DescriptionEmpower Physical Therapyis a PT-led company in four states, focused on providing excellent patient care. Our purpose isstrengthening lives through helping others. Empowers focus is making the patient experience unforgettable through personalized care and upholding our core values:Patients firstGrow with PurposeExcellence in...
-
Leader, Infrastructure Services
6 days ago
Chandler, United States Fortive Corporation Full timePac. Sci EMC is seeking an experienced Infrastructure Services manager to steward transformation of our IT service and infrastructure experience. Areas of responsibility include project management, continuous improvement of the service desk, and adva Infrastructure, Project Management, IT, Service, Manufacturing
-
Front Desk Agent
2 weeks ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
2 weeks ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
2 weeks ago
Chandler, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Supervisor
1 week ago
Chandler, United States Marriott Phoenix Chandler Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Medical Assistant
3 weeks ago
Chandler, United States Vitality Natural Health Care Full timeJob DescriptionJob DescriptionJob SummaryNaturopathic Medical Clinic in Chandler is looking for a Front Desk Medical Assistant to join our team. Bilingual (English/Spanish) preferredWe are a busy holistic medical practice that treats a wide range of conditions, acute and chronic. We are looking for someone who is caring, compassionate, vibrant and willing to...
-
Chandler, United States Women's Health Arizona Full timeJob DescriptionJob DescriptionDescription:The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for...