Patient Services Associate

3 months ago

Canton, United States Marietta Dermatology Full time
General Nature of Work

This position requires direct patient communication, multi-tasking, and problem solving. Patient Services works closely with Physicians, Medical Assistants and other staff. The Patient Services position provides clinical and insurance knowledge to ensure that all patients receive high quality, efficient care. The Patient Services Associate exhibits initiative, excellent interaction with patients, supportive with co-workers and displays team cohesiveness.

JOB RESPONSIBILITIES
  • Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
  • Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
  • Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
  • Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
  • Understands and complies with OSHA and any other regulatory requirements.
  • Assists in orientation of new personnel as directed.
  • Quickly learns and effectively uses our electronic health records system
  • Performs all other duties as trained and requested by provider and/or management.
  • Additional duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES

KNOWLEDGE
  • Knowledge and understanding of payer medical policy guidelines while utilizing these guidelines to manage authorizations effectively
  • Knowledge of Microsoft office including but not limited to Excel, Word, PowerPoint.
SKILLS
  • Demonstrates initiative to provide quality of services and improve efficiency
  • Maintains positive working relations with co-workers
  • Time management skills
  • Detail oriented with above-average organizational skills
  • Excellent customer service skills and communicates clearly/effectively
ABILITIES
  • Ability to plan and prioritize to meet company deadlines
  • Ability to maintain HIPPA compliance
  • Ability to understand and interpret policies and regulations.
  • Ability to prepare documents in response to complaints and inquiries
  • Ability to examine documents for accuracy and completeness
MINIMUM QUALIFICATIONS
  • High School Diploma or equivalent required.
  • Previous experience in a healthcare preferred
  • Medical office front desk experience preferred

ADA Requirements: Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.

Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.

  • Bilingual Patient Advocate

    3 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate (English-Spanish). This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-4:30pm, Monday-Friday.Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that...

  • Bilingual Patient Advocate

    3 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate (English-Spanish). This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-4:30pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs...

  • Patient Service Representative

    2 months ago

    Canton, United States Smile Brands Group Inc. Full time

    **Patient Service Representative** Location North Canton, OH Category Front Office **Ref #:** 121849 Job Type Full-Time Merit Dental - North Canton JOB DESCRIPTION **Company Overview:** **Job Description:** **Patient Services Representative** Merit Dental is now part of the Smile Brands family! Merit Dental office in North Canton, OH. **Your Role as a...

  • Patient Service Representative

    2 months ago

    Canton, United States Midwest Dental Group Full time

    X Patient Service Representative Position in North Canton, OH **Full Time Regular - Posted 1 days ago** **Overview** **Patient Services Representative** **FULL TIME** Merit Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Merit Dental office in North Canton, OH. **Responsibilities** Youll be an important member of the...

  • Customer Service Associate

    7 days ago

    Canton, United States Group Management Services Full time

    Become a part of our team as a Customer Service Associate at Group Management Services.At Group Management Services, we are committed to delivering exceptional service experiences to our clients, building relationships, and enhancing lives. Our passionate team members are integral to achieving this mission, emphasizing a dynamic and fulfilling work...

  • Patient Services Coordinator

    6 days ago

    Canton, United States Atlanta Women's Health Group, P.C. Full time

    Job DescriptionJob DescriptionPractice Location: CantonPatient Services CoordinatorManages the day-to-day responsibilities associated with accommodating patient arrivals, departures and requirements at the front desk of the office.JOB ACCOUNTABILITIES*:Greet, register, and check patients in/outAnswer incoming callsSchedule, cancel, and confirm...

  • Patient Services Specialist

    1 month ago

    Canton, United States Resurgens Orthopaedics Full time

    SUMMARYThe Patient Services Specialist is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker's compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.ESSENTIAL DUTIES AND...

  • Patient Services Coordinator

    1 day ago

    Canton, Ohio, United States Midwest Vision Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Midwest Vision Partners. As a Patient Services Representative, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.Key Responsibilities:Greet patients in a friendly and professional...

  • Patient Service Representative

    2 months ago

    Canton, United States Akron Children's Hospital Full time

    Full-time, 40 hours/weekVariable day shift between 7:30am to 6:00pmOnsiteSummary:The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.Responsibilities:Develops...

  • Patient Services Coordinator

    2 weeks ago

    Canton, Ohio, United States Wellstar Health Systems Full time

    Facility: Wellstar Health SystemsPosition Overview: The Patient Services Coordinator (PSC) plays a vital role in delivering outstanding customer service and support to Wellstar's patients and clients. This includes welcoming visitors, managing patient registrations during check-in and check-out, handling phone inquiries, scheduling appointments, overseeing...

  • Patient Service Representative

    2 days ago

    Canton, Georgia, United States SPCPSoutheast Medical Group Full time

    Job SummaryThe Patient Service Representative is a vital member of our healthcare team at SPCP/Southeast Medical Group. This role is responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesGreets patients and manages wait times, ensuring a positive first...

  • Patient Services Coordinator

    2 weeks ago

    Canton, Ohio, United States Wellstar Health Systems Full time

    Facility: Wellstar Health SystemsPosition Overview: The Patient Services Coordinator (PSC) plays a vital role in delivering outstanding customer service and support to our patients and clients. This position involves welcoming patients, managing patient registrations during check-in and check-out, handling incoming calls, scheduling appointments, overseeing...

  • Patient Service Representative

    3 months ago

    Canton, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Flexible Position! Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.Summary Description:ZOLL, manufacturer of the LifeVest wearable...

  • Patient Service Representative

    4 weeks ago

    Canton, United States Akron Children's Hospital Full time

    Full-time, 40 hours/week Variable day shift between 7:30am to 6:00pm Onsite Summary: The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Responsibilities: ...

  • Patient Services Coordinator

    3 days ago

    Canton, Michigan, United States Beaumont Urgent Care Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Beaumont Urgent Care. As the first point of contact between patients and clinical staff, this role plays a vital role in ensuring a positive experience for our patients.Key Responsibilities:Patient Check-in and Verification: Greet patients,...

  • Patient Services Rep

    2 months ago

    Canton, United States Ardent Health Full time

    OverviewJoin our team as a PRN, RHC Patient Services Representative (PSR) in Canton, TX. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Competitive salaries, support teams and growth opportunities. Your team is bigger than your department: UT Health Quitman offers 25 private rooms, a 24-hour Level IV trauma...

  • Patient Services Rep

    2 months ago

    Canton, United States Ardent Health Full time

    Overview Join our team as a PRN, RHC Patient Services Representative (PSR) in Canton, TX. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Competitive salaries, support teams and growth opportunities. Your team is bigger than your department: UT Health Quitman offers 25 private rooms, a 24-hour Level IV...

  • Patient Services Rep

    3 weeks ago

    Canton, United States Ardent Health Full time

    Overview Join our team as a PRN, RHC Patient Services Representative (PSR) in Canton, TX. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Competitive salaries, support teams and growth opportunities. Your team is bigger than your department: UT Health Quitman offers 25 private rooms, a 24-hour Level IV...

  • Patient Services Rep

    3 weeks ago

    Canton, United States Ardent Health Full time

    OverviewJoin our team as a PRN, RHC Patient Services Representative (PSR) in Canton, TX. Fulfilling your purpose begins here:People First, Always. Here's how we take care of our people:Competitive salaries, support teams and growth opportunities.Your team is bigger than your department: UT Health Quitman offers 25 private rooms, a 24-hour Level IV trauma...

  • Patient Service Representative

    3 months ago

    Canton, United States Southeast Primary Care Partners Full time

    At Southeast Primary Care Partners and Southeast Medical Group, we strive to be the industry's leading healthcare provider and employer of choice. We welcome professionals enthusiastic about joining an organization with boundless opportunities and an unmatched purpose.Our mission is to provide the best quality healthcare and bettering the lives of the people...