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Customer Service Associate

2 months ago

Canton, United States Group Management Services Full time

Become a part of our team as a Customer Service Associate at Group Management Services.

At Group Management Services, we are committed to delivering exceptional service experiences to our clients, building relationships, and enhancing lives. Our passionate team members are integral to achieving this mission, emphasizing a dynamic and fulfilling work atmosphere that provides numerous opportunities for career advancement.

We are seeking a reliable Part-Time Customer Service Associate to join our team.

Key Responsibilities:

  • Facilitate guest check-ins and check-outs, and prepare daily reports
  • Perform audits utilizing front office documentation
  • Assist clients in acquiring event tickets, merchandise, and making reservations
  • Provide information to clients in person or via phone regarding events and venues

Required Qualifications:

  • Familiarity with Opera Cloud is a plus
  • High School Diploma or equivalent
  • Background in customer service, ideally within the hospitality industry
  • Proficient in Word, Outlook, and Excel
  • Strong numerical and administrative capabilities

Benefits Offered:

  • Competitive hourly wage ranging from $15.00 to $18.00
  • Employee perks for all staff members
  • Discounted meals
  • Additional benefits for full-time staff:
    • Medical insurance
    • Dental and vision coverage
    • Life insurance
    • Paid time off and holidays

If you are interested in joining our team, please submit your updated resume.