Account Management Associate Director

3 weeks ago


Dundalk, United States CareerBuilder Full time

Job Description

Job Description

MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharmas international awards programs for the last three consecutive years. For more information, visit

www.mmsholdings.com

or follow MMS on LinkedIn.
Job Description:
Operating as the lead point of contact for any and all matters specific to assigned accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating MSAs and contracts to maximize profitability
Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensuring timely and successful delivery of our service lines according to customer needs and objectives working in partnership with Project Management and Service Lines
Clearly communicating the progress of monthly/ quarterly initiatives to internal and external stakeholders
Developing and maintaining Strategic Account Plan for each assigned account to include Operational Delivery objectives, Financial objectives, Key Metrics/ SLAs, relationship mapping, competitor analysis, etc.
Developing new business with existing customers and/or identify areas for improvement to meet sales targets
Managing issue escalations with assigned customers
Developing/ enhancing/ managing governance structure with assigned accounts
Requirements:
Bachelors Degree in Science, Business Administration, Sales or relevant field
10 years of experience in Account Management or related field
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Project Manager or relevant role
Proven work experience in life sciences industry CRO, pharma, biotech, other service provider
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software, and MS Office (particularly MS PowerPoint, MS Word, MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Powered by JazzHR
zhyxsUtkjU

#J-18808-Ljbffr



  • Dundalk, United States MMS Full time

    Job DescriptionJob DescriptionMMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable...


  • Dundalk, United States Community College of Baltimore County Full time

    The purpose of this class is to provide lead accounting support for the College's fixed asset inventory, including internal auditing, financial reporting, and account reconciliation, in accordance with Generally Accepted Accounting Principles and federal, state and local guidelines. The position is also responsible for proper labeling, addition and disposal...

  • Financial Accountant

    3 weeks ago


    Dundalk, United States Wallace Myers International Full time

    This role offers an excellent opportunity for a newly qualified accountant to develop their skills in a fast-growing pharmaceutical company. My client is a relatively new company making great progress in the development and commercialisation of new products. The role offers the opportunity to be part of a fast growing business, showing signs of massive...

  • Sales Associate

    2 weeks ago


    Dundalk, United States Leslie’s Poolmart, Inc. Full time

    Description "> DIVE IN TO A NEW CAREER WITH LESLIE'S:  Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the...

  • Country Manager

    3 weeks ago


    Dundalk, United States CareerBuilder Full time

    Manage the resources required to procure, commission, and roll out EV charging at all Weev locations. Taking responsibility for day-to-day management and ensure successful delivery of all related installation projects Identify objectives, strategies, and action plans to improve short and long-term sales margins Ensure your team collaborates effectively and...


  • Dundalk, United States Asset Recruitment Full time

    ref 01159 CQV Engineer Upstream & Downstream Reporting to the CQV Lead, this role will be involved in the design and CQV activities for the upstream and downstream packages to enable start-up of the processing facility and for the ongoing CQV activities during sustaining operations. The CQV Engineer is responsible for ensuring that all manufacturing process...


  • Dundalk, United States Vincennes University Full time

    Class Description The primary goal of this role is to advocate for the College, the Early College Access Programs and its students while facilitating the development of a comprehensive career counseling program in partnership with DEWD/WDB and Baltimore County Public Schools. Minimum Requirements Bachelor’s degree required in Education,...


  • Dundalk, United States PepsiCo Full time

    Position is responsible for product merchandising within large volume stores (Grocery, etc.). This includes stocking shelves, rotating shelved product, setting up displays, stocking and rotating products in coolers, organizing and rotating products in storage rooms, and moving products from storage to the sales floor. This position interacts with personnel...

  • Pharmacist

    2 weeks ago


    Dundalk, United States Weis Markets, Inc. Full time

    The associate is responsible for the functions below, in addition to other duties as assigned:Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state a Pharmacist, Pharmacy Manager, Pharmacy Technician, Grocery, Healthcare, Management


  • Dundalk, United States ABC Services of Maryland Full time

    This position is responsible for supporting the Operations Manager in all phases of the operation. The Operations Coordinator will handle daily office duties, maintain customer focus, and assist with field technicians. **Responsibilities**: - Ensure that activities support facility objectives. - Acts as company representative to customers and carriers,...


  • Dundalk, United States Community College of Baltimore County Full time

    Class Description Coordinating the total swimming pool operation for the instructional, intramurals, athletics, camps, student/staff recreational and community use programs. Provide staff development for instructional, athletic, and camp staff with the most recent Pool and Spa Operation procedures to ensure safety of all persons using the aquatics...

  • Payroll Specialist

    1 week ago


    Dundalk, United States Reed Specialist Recruitment Full time

    Payroll Specialist - Dundalk Reed is delighted to partner with a very large and highly reputable food services company in Dundalk. We are searching for a Payroll Specialist to join their team of 4, where you will be supporting on challenging and diverse projects within Payroll, Pension and HR Data. 2 days WFH available after training period €40 – 45K...


  • Dundalk, United States Core 9 Concepts Full time

    We are a growing sales consulting firm looking for a full time Entry Level Enrollment Trainee. We are searching for an out-of-the-box thinker and master communicator that will contribute to the growth of our client through direct-to-consumer sales and customer service strategies. The essential function of this position is to meet with customers directly,...


  • Dundalk, United States Community College of Baltimore County Full time

    The purpose of this class is to provide advanced level administrative support services to assigned department, school or division.   High school diploma/GED and seven years related office experience or Associate's Degree and five years related office experience; knowledge and experience using Microsoft Office Suite and Adobe software applications; must...


  • Dundalk, United States Community College of Baltimore County Full time

    The purpose of this class is to provide advanced level administrative support services to assigned department, school or division.   High school diploma/GED and seven years related office experience or Associate's Degree and five years related office experience; knowledge and experience using Microsoft Office Suite and Adobe software applications; must...


  • Dundalk, United States Asset Recruitment Full time

    Process Engineer x 2 Role Description The successful ProcessEquipment Engineer applicant will report to the Manufacturing Lead/Manufacturing Technology Lead, andwill support the activities of the Manufacturing Technology team with responsibility for providing engineering support to ongoing requirements for Manufacturing as well as supporting any future tech...


  • Dundalk, United States Asset Recruitment Full time

    ref 01122 Chemical Process Engineer (General) Duration: 12 Months contract ROLE Reporting to Manufacturing Lead/Manufacturing Technology Lead, Process Engineer will support activities of Manufacturing Technology team with responsibility for providing engineering support to ongoing requirements for Manufacturing 7 as well as supporting any future tech...