Sr. Client Service Executive

2 weeks ago

Flowood, United States MedeAnalytics Full time

MedeAnalytics is a leader in healthcare analytics, providing innovative solutions that enable measurable impact for healthcare payers and providers. With the most advanced data orchestration in healthcare, payers and providers count on us to deliver actionable insights that improve financial, operational, and clinical outcomes. To date, we've helped uncover millions of dollars in savings annually.

The Senior Client Service Executive (CSE) is a critical role that will support the implementation, support and maintenance of existing cloud-based big data analytic solutions for MedeAnalytics health care provider and commissioner clients. This individual should be a self starter that will collaborate with fellow analysts, account managers, project managers, product owners and engineering / QA as needed to support the full life cycle of analytic solution development. To be successful in this role this candidate must have in depth experience with Medicaid/Medicare data who is experienced in a client facing role with a consultative and analytical background. We are looking for someone that has an outgoing personality, a customer first mindset and drive to be an advocate for their clients.

This position is located in the state of Mississippi and requires in person client meetings in Jackson, MS at least once per month.

  • Conduct and lead client-facing requirements gathering sessions and document detailed client business requirements for health care provider and health plan business intelligence / analytic applications
  • Develop a thorough understanding of the standard client use cases for MedeAnalytics products and apply that knowledge to client-specific requirements, providing consultative support to guide the client through implementation project requests and personalization's to achieve their business objectives. Collaborate with project team members (Account managers, engineers and quality analysts) to manage the execution of project deliverables to achieve an on-time go-live with high client satisfaction KPIs.
  • Conduct through investigations of bugs and issues. Create high quality tickets with thorough and in-depth acceptance criteria.
  • Document and disseminate both internal documentation as well as client-facing and business-appropriate reference materials that reflect the detailed configuration of client-specific MedeAnalytics solutions.
  • Plan and facilitate requirement review meetings with various level of internal and external stakeholders.
  • Develop comprehensive acceptance criteria for client specific requirements.
Essential Skills, Experience and Education
  • Bachelors degree or equivalent experience.
  • Minimum of 3-5 years of client-facing consulting experience, with extensive expertise in Medicaid/Medicare data required.
  • Must have a solid understanding of the healthcare industry .
  • In depth experience with Medicaid/Medicare data required. Have a working knowledge of claim and eligibility adjudication processes for Medicaid and Medicare beneficiaries.
  • Must have experience working in the healthcare industry - health care data and/or healthcare software, worked in a health plan or provider setting, or with a consulting firm.
  • Experience with software implementations, support and methodology.
  • Familiarity with JIRA or other ticket based systems.
  • General understanding of the healthcare industry and knowledge of health care terminology e.g. ACGs, diagnosis, procedure codes, accounts, transactions, etc.
  • Understand influencing factors such as social risk, age, gender, race, and ethnicity on overall health outcomes and health equity concepts.
  • SaaS experience strongly preferred.
  • Advanced utilizaer of all Microsoft Suite products
  • Intermediate knowledge of Agile Methodology
Benefits Include:
  • Great Medical, Dental, Vision benefits - Effective on the first of the month after your start
  • Company paid Basic Life & AD&D Insurance, STD/LTD
  • ROBUST Employee Assistance Program (EAP)
  • 401k with Company Match
  • 9 paid holidays AND 3 floating holidays = 12 total
  • Paid Time Off (PTO) Accrual
  • Employee Referral Bonus
  • Professional Development
  • and more

Additional Information:

MedeAnalytics believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $90-100k USD. Please note that actual compensations for all roles may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, relevant work experience, professional achievements/qualifications, skill level, business need, location and will be finalized at the time of offer.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

** Currently, we are not able to offer sponsorship or take over sponsorship to candidates who are not eligible to work in the country where the position is located

At MedeAnalytics we deeply value each and every one of our committed, inspired and passionate team members. If you're looking to make an impact doing work that matters, you're in the right place. Help us shape the future of healthcare by joining #TeamMede.

MedeAnalytics does not utilize any outside vendors/agencies. Please no unsolicited phone calls or invites.

At MedeAnalytics we deeply value each and every one of our committed, inspired and passionate employees. If you're looking to make an impact doing work that matters, you're in the right place. Help us shape the future of healthcare by joining #TeamMede.

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