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Customer Account Manager

4 months ago

Tulsa, United States TAT Technologies Full time

TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.

TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and MRO, TAT-Limco affords the best-value solutions for our Military customers globally.

The Customer Account Manager (CAM) has the primary responsibility for managing the relationship with our customers. This position is involved in developing new proposals, production/manufacturing strategies and managing the critical activities with all our customers. The role requires the ability to work with internal Operations teams, flow down of customer requirements accurately, and the Voice of the Customer is communicated to drive the internal organization's behavior. The position is the key to maintaining our customer relationships and creating an exceptional Customer Experience.

  • Ability to manage large, complex aerospace proposals and contracts.
  • Ability to own the customer relationship taking the handoff from our Sales team to successfully project manage.
  • Proactively recognize and solve challenges affecting current and future ability to achieve production objectives to meet customer needs.
  • Demonstrable experience supporting lean/continuous improvement strategies and additional best-in-class manufacturing techniques to drive competitive advantage in quality, cost, and schedule.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Be extremely organized with ability to juggle multiple project deadlines effectively and prioritize tasks.
Requirements
  • Bachelor's Degree (or equivalent) in Business Management/Administration or relevant field of study.
  • Minimum of 4 years' customer service/account management experience in a manufacturing industry is required.
  • Proven ability to work in a collaborative environment.
  • Effective written and verbal communications using electronic media and direct or phone contact with external and internal customers.
  • PC skills, Adobe, Microsoft office: proficient Excel, Word, and Outlook.
  • Good mobility (job requires movement between departments, including production floor).
  • Detail oriented.
  • Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution, with the ability to translate data into insights.
Preferred Skills
  • Manufacturing experience
  • Aerospace experience
  • Process Improvement experience
  • Program Management
  • Sales & Marketing
  • ITAR experience


Benefits

TAT Technologies is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more.