Customer Service Rep, Associate
1 month ago
Location:
Location:
Customer Service Rep, Associate in Chanhassen at Curtiss-Wright **Location:**
**Experience:**
Not Specified **Job Description**
**Curtiss-Wright Actuation Division** designs, manufactures and supports electro-mechanical actuation products and systems for use in demanding applications in Aerospace, Defense and Industrial Automation markets. Our market leading solutions help improve the reliability, efficiency and performance of our customers' operations and platforms, as well as reducing their environmental impact with energy efficient electro-mechanical designs and technology.For the Aerospace market, we supply actuation systems for flight control, landing gear, utility and other applications on both commercial and military aircraft. In Ground & Naval Defense markets, we support a wide array of applications ranging from door assist, ramp and hatch actuation, weapons handling systems, radar and launch platform actuation, and robotic (AUV/ROV) actuation. In Industrial Automation, our Exlar actuators are globally recognized as a leading brand offering high power density, precision and reliability for machine/process applications in automotive, food & beverage, oil & gas, robotics, entertainment and many other industries.
Find out more information and view our products here:
**Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.**
**Customer Service Representative**
Under general supervision, works with various departments to meet semi-routine maintenance services sales goals. Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
**Your Challenge:**
* Provides assistance to all areas of the company and to customers as needed on semi-routine questions.
* Responds to customer needs in a quick and effective manner performing account management functions. Improved customer relations measure this position's accountabilities.
* Coordinates activities with other departments including import/export shipments.
* Understands requirements of various regulations and works to develop processes and procedures to improve efficiency.
**Your Expertise:**
* 2-3 years of customer service experience.
* High School Diploma or equivalent.
* Basic Microsoft office skills to include, Excel, PowerPoint, Word, Outlook
* Must be comfortable multi-tasking and working in a fast paced environment.
* Excellent communication skills via phone and e-mail.
* Comfortable working with customers for problem solving and creating effective solutions.
This position may require exposure to information, which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition opens an email client application opens an email client application and we will make all reasonable efforts to accommodate your request.
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