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Customer Service Representative
3 months ago
Summary
The Customer Service Representative position at Waytek is an integral part of the business operations. Waytek’s Customer Service Representative’s attract potential customers by answering product questions, suggesting information about other products, processing orders, and fulfilling customer inquiries to ensure customer satisfaction.
Essential Functions
1. Receive customer requests via telephone, fax, or email.
2. Process orders, price quotations, and similar data to customers as appropriate via telephone, and email.
3. Maintain knowledge of product line, prices, delivery time, various marketing promotional services, and similar data, as required.
4. Using the ERP System and website, provide customers with requested updates.
5. Assists in returns and replacements as needed.
6. Performs other duties as assigned.
7. Back up for the receptionist.
Knowledge, Skills, and Abilities
1. Excellent communication skills both written and verbal.
2. Ability to work cross functionally with other departments.
3. Versatile communication style
4. A strong team player.
5. 1-3 years of customer facing experience, preferably in business-to-business.
6. Positive can-do attitude.
7. Ability to operate simple office equipment sufficient to perform the job.
8. Proficient with Microsoft Office Suite (Word, Excel, and Outlook) or related software.
9. Strong organizational skills and attention to detail.
10. Ability to work independently.
Requirements:Requirements
1. High school diploma or equivalent.
Work Environment:
1. Work is generally confined to a standard office environment.
Physical Demands
The following are some of the physical demands commonly associated with this position.
1. No unusual physical demands are associated with this position.
2. Spends 80% of the time typing while sitting and 20% of the time either standing or walking.
3. Frequently lifts, carries, pulls, or pushes 2 – 6 pounds. Occasionally lifts, carries, pulls, or pushes up to 20 lbs.
4. Uses cart, dolley, or other equipment to carry more than 25 lbs.
5. Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
6. Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, etc.
7. Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
8. Visual capacity enabling constant use of computer or other work-related equipment.
