Sales and Customer Service Associate

2 weeks ago


Chanhassen, Minnesota, United States Mediacom Bolt Full time

Position Overview

Customer Sales & Service Representative I, Front Counter

Location: Chanhassen, MN Lakes

Working Hours: Monday - Friday 8am - 5pm

Mediacom Bolt is recognized for its commitment to excellence in the industry.

Key Responsibilities:

Deliver an exceptional customer experience with professionalism and efficiency. Responsible for all sales functions and retail associate duties with a focus on promoting Mediacom Bolt products and services. This includes addressing billing inquiries, troubleshooting service challenges, processing payments, managing equipment inventory, and coordinating service and installation appointments. Provide direct customer support aligned with Mediacom Bolt's policies and procedures.

Specific Duties:

  1. Meet all sales and retention targets established for the department by adhering to the defined departmental policies and procedures.
  2. Assist customers in selecting and purchasing products and services.
  3. Clearly communicate product and service details, billing processes, and equipment usage to customers.
  4. Maintain a comprehensive understanding of current marketing initiatives and effectively relay this information to customers.
  5. Troubleshoot basic service issues and arrange on-site service calls when necessary.
  6. Ensure daily cash drawer reconciliation and verification of all received funds.
  7. Maintain a tidy work environment and conduct oneself in a respectful and courteous manner.
  8. Regular attendance is mandatory.
  9. Perform additional duties as assigned by your supervisor.

Qualifications:

A high school diploma or GED is required; an Associate's degree is preferred.

1-3 years of experience in retail and/or consumer sales is required.

Preferred experience includes 3 or more years in customer service and cash handling/reconciliation.

Strong relationship-building abilities and excellent communication skills are essential.

Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

Proficient cash handling skills are necessary.

A valid driver's license and a satisfactory driving record may be required for certain locations.

Intermediate to advanced PC skills are expected.

Sales aptitude and a willingness to achieve sales objectives are crucial.

Must be able to stand for extended periods.

Occasional travel to other regional sites may be required.

Flexibility to work evenings, weekends, holidays, and overtime as needed.

Keywords: Front Counter, Customer Service, Sales, Retail



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