Administrative Assistant
4 weeks ago
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.
This is a full time position with 1st shift hours. This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.
Major Responsibilities
- Receptionist responsibilities for guests entering Courtyard Executive Office (
- Greeting customer walk-ins
- Maintaining reception area
- Act as point person to distribute inquiry calls from main sales and events line to appropriate sales or event manager
- Guest correspondence as needed
- Reserve guest rooms for corporate accounts with Direct Billing set up and ensure billing is accurate
- Create and distribute the Daily Smart Start each morning to hotel staff via email
- Reserve guest rooms for guests utilizing complimentary gift certificates
- Input group and meeting leads into Delphi for Sales and Events to distribute
- Post event revenue in Fosse system for Event Manager to review before being billed by accounting
- Track, create and redeem gift certificates
- Assist General Manager with discounted condo resident reservations
- Handle coverage of Group Rooms and/or Events when one is out of the office
- Be affluent in Delphi, Fosse and Passkey
- Providing room block history and documentation to Experience Grand Rapids as needed
- Input Group Rooms pickup each Monday into Delphi
- Be able to answer general hotel information questions and those specific to meetings and groups in house
- Assist AHC Sales Managers with property tour requests for CY and AC
- Post Marriott Rewards Points in Marriott Global Source weekly
- Manage account balances on City Ledger, Guest Ledger and Advance Deposits Ledger and ensure that groups/guests are abiding by payment terms.
- Responsible for credit meeting on a monthly basis with General Manager and Accounting Manager
- Process direct bill applications for groups and maintain direct bill records
- Respond to chargeback inquiries and disputes
- Assist in obtaining parking passes for groups
- Assist in creating breakfast vouchers
- Assist in creating labels for event food items and boxed lunches
- Assist in managing in-house meeting requests (i.e. Department Head, Departmental Meetings, Interview Spaces)
- Attend meetings as needed such as Department Head, Food and Beverage Meeting and BEO Meeting
- Monitor and order office supplies
- Assist Group Rooms Coordinator and Events Manager with tasks when needed
- Complete supplementary tasks assigned by a Manager efficiently
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