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  • Project Manager

    2 months ago


    Reston, United States Sekon Full time

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    Job AnnouncementJoin the Park Authority and our nationally recognized team of professionals This position will work as a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine RECenters, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there...


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  • Reston, United States Leidos Full time

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  • Reston, United States latitude Full time

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  • Reston, United States TD Bank, N.A. Full time

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  • Reston, United States latitude Full time

    Job Title: Member Service Representative Job Summary: As a Member Service Representative (MSR), you will be responsible for providing exceptional service to credit union members. You will assist members with a variety of financial transactions, inquiries, and account maintenance tasks. The ideal candidate will have excellent communication skills, a strong...

  • Service Engineer 1

    2 months ago


    Reston, United States Orion Consortium Full time

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  • Reston, Virginia, United States Commonwealth of Virginia Full time

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  • YMCA Reston

    1 week ago


    Reston, United States YMCA of Metropolitan Washington Full time

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  • Reston, United States FVCBANK Full time

    Job DescriptionJob Description FVCbank Customer Service Representative/Teller Job Description Title Customer Service Representative/TellerDepartment Branch Reports to Branch Manager Job summary The primary role of the Customer Service Representative (CSR)/Teller is responsible for the delivery of bank products and services to consumers and small...

Call Center Service Representative 1

2 months ago


Reston, United States PLANIT Group Full time

PlanIT Group is seeking a Call Center Service Representative 1 to support our Federal customer in the Washington, DC area. We are seeking a qualified Service Representative to join our team of qualified, diverse individuals. This position will be onsite in Chantilly, VA. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Title: Call Center Service Representative 1 Customer: Peraton Location: Candidates must be local to the Washington DC area. Remote support will be allowed for highly qualified candidates. Start Date: 07/22/2024 Duration: One year plus extensions Candidates must be submitted by 07/04/2024 Must be able to obtain a Public Trust Clearance Must be a US Citizen or US Permanent Resident only Location work will be performed: VAB165 - Chantilly - 15020 Conference Center Drive Job Title: Customer Service - Call Center Service Representative 1 Job Description: Onsite in Chantilly, VA on rotational weekly basis and for all of initial 4-5 weeks of training . Rest of work on non rotational weeks can be done remotely. This is a technical support role- candidates will need 1-2 years of CSR experience in troubleshooting and online IT support via phone. This role is mainly troubleshooting Peraton's credentialing system. This is a probable temp to perm role within a year. All resumes need to be submitted via Beeline for consideration. Onsite address is 15052 Conference Center Drive Chantilly, VA 20151 Hours are any time between 7 am to 7 pm Mon through Fri. Need to be available for any 8 hour shift between 7am-7pm but training will be 8am-5pm. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: " Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. " Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications. " May also make outboard service calls to potential customers. " Utilizes mechanized systems to initiate and complete service orders and handle customer requests. " Researches required information using available resources. Identifies and escalates priority issues and complaints. " Follows up customer calls where necessary. " Completes call logs and produces call reports. " May be required to work in one or multiple queues/skill sets over various customer contact channels. " May assist in training new employees. Skills: " Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. " Ability to work independently and manage one's time. " Ability to accurately document and record customer/client information. " Previous experience with computer applications, such as MS Outlook or data entry software. " Under immediate supervision, works on a limited variety of straightforward jobs. " Works on assignments that are routine in nature, requiring moderate judgment. " Work is checked for errors. " Has little or no role in decision-making. Education/Experience: " High school diploma or GED preferred. " 0-2 years customer service-related experience required.