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Technical Service Engineer
3 days ago
General Summary
Focus of this higher-level position is to quickly attain all responsibilities, in order to be able to fully participate in the analysis of service trends, staff performance, new product releases, and other senior level tasks assigned by service management.
Essential Job Functions
Proficiency in Candela laser and medical device technology
Creates training syllabus for new product releases
Takes part in new product review to assess serviceability
Reviews and edits troubleshooting guides and tech memo's
Work with Technical writer to create Service Manuals
Troubleshoots all problems without assistance
Able to assess and report on staff / distributor capabilities
Process international warranty claims
Works with service management and other Candela departments to create service specifications
Proficiency in Customer / Technical Support
Develops trending from support data and database service histories
Helps identify ways to improve efficiency and streamline processes
Proficiency with gathering technical and customer data
Fully utilizes departmental customer software
Retrieves information and analyzes situations
Provide technical training on multiple Candela products
Approve new technical trainers
Lead role for service group on new product development
Mentor Technical Support Engineers on how to work on new product development
Knowledge/Educational Requirements
5-8 years of experience in a technical environment.
A.S degree in electronics or equivalent, combined with the above experience level.
This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.
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