Technical Inside Sales

4 weeks ago


Marlborough, United States Ruland Manufacturing Co. Full time
Job DescriptionJob Description

About Ruland Manufacturing

Welcome to Ruland MANUFACTURING, where innovation, growth, and meaningful connections converge As a thriving family-owned manufacturer, we've been crafting excellence since 1937, specializing in shaft collars, rigid couplings, and motion control couplings.

Join our dynamic team of 65 individuals from over ten countries, united in the pursuit of exceeding customer expectations. At Ruland, we're not just building products; we're shaping the future—one connection at a time.

Our commitment to success through ingenuity sets us apart. We provide world-class solutions marked by accuracy, uniformity, and unparalleled customer service. And it's not just about the business; it's about making a positive impact. Through initiatives like the FIRST Robotics Competition, we contribute to our community and beyond.

Be part of a company where your skills and ideas matter, where growth is not just a goal but a shared journey.

Job Summary:

We are seeking a highly motivated and technically skilled Inside Sales Representative to join our dynamic team. In this critical role, you will be a first point of contact for our customers, providing technical support, responding to inquiries, generating high-priority quotes, and interfacing directly with Business Development. Ideal candidates will possess an understanding of mechanical engineering principles, enabling them to communicate effectively with engineers, purchasers, and other technical representatives at customer companies. Your contribution will be pivotal in identifying new customer opportunities in collaboration with our Business Development team and ensuring superior customer service.

Key Responsibilities:

·         Customer Inquiry Response: Serve as the first point of contact for customer inquiries requiring technical expertise over multiple forms of media – phone, email, chat etc.

·         High Priority Quoting: Efficiently prepare and provide quotes for high-priority projects, ensuring accuracy and timeliness to meet customer needs and deadlines.

·         Technical Support: Offer technical support and guidance to customers, helping them select the right product based on their technical requirements.

·         Business Development Support: Collaborate with the Business Development team to identify and target new customer opportunities, leveraging technical knowledge to enhance outreach efforts.

·         Customer Service Excellence: Assist in all aspects of customer service, ensuring that every customer experience is positive and reflects the company's commitment to quality and satisfaction.

Qualifications:

·         Associate degree in mechanical engineering or business administration with a technical focus, or related field.

·         5+ years of experience in inside sales, customer service, or a technical support role, preferably in a technical or engineering environment.

·         Strong technical acumen and ability to communicate complex technical information to a non-technical audience.

·         Excellent verbal and written communication skills, with the ability to engage and build relationships with customers.

·         Proficiency in ERP or CRM software such as SAP Business One and MS Office Suite.

·         Demonstrated ability to work collaboratively in a team environment as well as independently.

·         Highly organized with the ability to manage multiple priorities and deadlines effectively.

Company DescriptionAbout Ruland Manufacturing
Welcome to Ruland MANUFACTURING, where innovation, growth, and meaningful connections converge As a thriving family-owned manufacturer, we've been crafting excellence since 1937, specializing in shaft collars, rigid couplings, and motion control couplings.
Join our dynamic team of 65 individuals from over ten countries, united in the pursuit of exceeding customer expectations. At Ruland, we're not just building products; we're shaping the future—one connection at a time.
Our commitment to success through ingenuity sets us apart. We provide world-class solutions marked by accuracy, uniformity, and unparalleled customer service. And it's not just about the business; it's about making a positive impact. Through initiatives like the FIRST Robotics Competition, we contribute to our community and beyond.
Be part of a company where your skills and ideas matter, where growth is not just a goal but a shared journey.Company DescriptionAbout Ruland Manufacturing\r
Welcome to Ruland MANUFACTURING, where innovation, growth, and meaningful connections converge As a thriving family-owned manufacturer, we've been crafting excellence since 1937, specializing in shaft collars, rigid couplings, and motion control couplings.\r
Join our dynamic team of 65 individuals from over ten countries, united in the pursuit of exceeding customer expectations. At Ruland, we're not just building products; we're shaping the future—one connection at a time.\r
Our commitment to success through ingenuity sets us apart. We provide world-class solutions marked by accuracy, uniformity, and unparalleled customer service. And it's not just about the business; it's about making a positive impact. Through initiatives like the FIRST Robotics Competition, we contribute to our community and beyond.\r
Be part of a company where your skills and ideas matter, where growth is not just a goal but a shared journey.

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