Fastener-Technical Service Manager

1 month ago

Marlborough, United States Hardware Specialty, Co., Inc. Full time
Job DescriptionJob Description

Title: Fastener - Technical Services Manager
Reports to: Director of Operations

Summary:
The Fastener - Technical Services Manager’s role is to support the organization’s fastener procurement and distribution activities, including but not limited to fastener drawing interpretation, providing direction in proper inspection processes, obtaining, and communicating fastener standards and specifications, providing guidance to management, peers, suppliers and customers on fastener specifications and performance, and being a proactive proponent of the ISO 9001 quality management system.

Responsibilities:
• Interpretation of and communicating fastener design specifications and functional requirements.
• Maintains current knowledge and is conversant with various fastener standards (ASTM, SAE, ISO, DIN, Mil-Spec, etc)
• Reviews customer designs and company drawings as needed.
• Enhances receiving inspection functions.
• Participates in resolving quality issues with customers and vendors/suppliers.
• Negotiates deviations and/or concessions for products from customers when feasible.
• Participates in advanced product quality planning activities when needed, such as with new suppliers and/or new parts.
• Maintains strong knowledge of fastener measuring and test equipment and methods.
• Participates and/or leads problem solving involving customer complaints regarding product quality.
• Assists identifying opportunities for process improvements, able to prepare corrective action reports.
• Knowledge of fastener manufacturing processes. (Cold, heading, turning, stamping, plating, etc)
• Assists with sourcing and supplier development as required.
• Knowledgeable of and is conversant with customer specific requirements related to REACH, RoHS, SVHC, conflict minerals, etc.
• Interfaces with customer and supplier engineering and quality staff as required.
• Able to travel to customers and suppliers as needed, including internationally.
• Other activities as required.

Requirements:
• Demonstrated experience working effectively with suppliers and customers to resolve problems.
• Strong knowledge of fastener manufacturing methods, including plating & finishing processes
• Experience working in an ISO 9001 quality system environment.
• Experience with root cause analysis and preparation of CARs (corrective action reports).
• Excellent verbal and written communication skills.
• Ability to work well under pressure with attention to detail.
• Ability to work in a team environment.

Education, Experience, Licenses and Certifications:
• Bachelor’s degree in manufacturing engineering or related discipline.
• 5+ years of experience in the commercial and Mil-spec fastener space.
• Proven work experience in a similar role.

Hardware Specialty Co., Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Only qualified candidates will be contacted.

Company DescriptionHardware Specialty Co., Inc is a leading international distributor of commercial and military fasteners, electronic & electro-mechanical components. Established in 1932, the company has a wealth of experience supporting OEM's and contract manufacturers in both the Commercial and Military/Aerospace markets. A leader in our industry, we are looking for a customer driven and goal oriented individuals to join our winning team.Company DescriptionHardware Specialty Co., Inc is a leading international distributor of commercial and military fasteners, electronic & electro-mechanical components. Established in 1932, the company has a wealth of experience supporting OEM's and contract manufacturers in both the Commercial and Military/Aerospace markets. A leader in our industry, we are looking for a customer driven and goal oriented individuals to join our winning team.

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