Client Services Specialist

13 hours ago

Round Rock, United States Round Rock ISD Full time
HOW WE CARE FOR YOU:

At DSI Medical, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while improving patients lives.
  • Retirement Plan
  • Comprehensive Benefits Package
  • Tuition Reimbursement
  • Same Day Pay through Daily Pay
  • Employee Referral Program
  • Paid Time Off & Holidays
SUMMARY

The Client Service Specialist is responsible for providing front line customer service to support One Portal clients and provides account management for clients.

DSI Medical is a growing national organization that provides continued opportunities for internal advancement. At DSI Medcial, you will be part of a team that is focused on improving people's lives where you are supported by leadership and colleagues. We are backed by a large healthcare network in the complex and rewarding field of advanced laboratory science. Your voice is heard, and with that, you have an ability to make an impact on the organization and influence your professional growth.

STATUS: Full Time

LOCATION: Horsham, PA

DEPARTMENT: Client Services

SCHEDULE: Monday-Friday; 8:30 AM to 5:00 PM

ATTRIBUTES
  • Associates Degree or combination of education and experience
  • 2-4 years' experience in customer service role
  • Ability to communicate clearly and effectively
  • Good Troubleshooting skills
  • Exercise problem solving skills
  • Ability to prioritize and multi-task
  • Good Time Management Skills
  • Exercise Attention to Detail
  • Ability to work independently and as part of a team
  • Exercise discipline in a remote work environment
RESPONSIBILITIES
  • Customer Service. Provide primary customer service support to portal clients via phone, within the core work hours of 8:30am-5:00pm; general customer service support, (supply orders, emailing or calling for CCFs, result tracking, account changes). Communicate with clinic partner regarding various items such as specimen delays, occupational health records and retrieval, eScreen site issues, missing CCF's, etc. Escalate client invoice issues to Team Lead of Client Services and Drugscan Accounting department. Resolve client issues and concerns independently and escalates to Team Lead when appropriate. Assist in responding to client feedback submitted from client satisfaction survey. Assures customer satisfaction. Notify Manager of any account you may identify as in jeopardy.
  • Technical Skills/Support. Monitor one portal customer service mailbox every 15 minutes to retrieve emails assigned to them; addresses inquiry and follow up with client. Identify unsolicited orders and services in vendor system and ensures service is entered manually onto One Portal to be captured for billing purposes. Sets up in i3, vendor system. Sets up in Extranet, vendor system. Sets up in One Portal, propriety software. Responsible for maintaining reports including, but not limited to, wet ink errors, fatal flaws, etc.Several times daily, monitors services utilizing Pending Report Tool and ensure overdue results are tracked and client notes are posted. Proactively identify and resolve client issues. Assist Manager with billing tasks, identifies network used for proper cost. Process and provide quality assurance checks on Clearinghouse manual entries. Assist with miscellaneous customer service tasks and special projects as needed. Perform all other duties as assigned by supervisor/management.


PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee's Physician or delegate will be considered for accommodations.

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