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Customer Service Representative II

2 months ago

Muskegon, United States Muskegon County Full time

Under the supervision of the assigned department director, provides administrative and clerical support to the department. Handles routine administrative functions, interacts with the public and other employees, and completes assigned duties with a high degree of confidentiality as required. As of the closing date of this announcement, the applicant must meet the following requirements:
1. High school diploma or equivalent is required.

2. Two or more years of experience in an office setting, retail, or customer service-related position.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office setting with a controlled climate where they sit and work on a computer, communicate by telephone, email or in person, and move around the office to travel to other locations. The employee may occasionally need to lift and/or move items of light weight. The noise level in the work environment is usually quiet. EVALUATION

OFFICE PROFICIENCY ASSESSMENT EXAM - Pass/Fail - To evaluate keyboarding (35 wpm), data entry, proofreading, alphabetic filing, numeric filing and basic math knowledge, skills and abilities.

Oral Examination - 100%

The selected candidate must take a post-offer medical examination (including back screen and complete physical) and drug screening test given by a City appointed physician before the first day of employment. An offer of employment is contingent upon the results of the medical examination and drug screening test. Applicants for City employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent.

APPLICANT REVIEW PROCEDURE
Any applicant is entitled to a review of any determination or action taken by the City regarding the applicant's employment application. Inquiries should be directed to the Muskegon County Human Resources Department.

PURPOSE
The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the City system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for up to one year unless exhausted or extended.

Job description can be found on the governmentjobs.com website.
THE CITY OF MUSKEGON IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

THE CITY OF MUSKEGON HAS ADOPTED A VETERANS PREFERENCE POLICY THAT
RECOGNIZES QUALIFYING MILITARY SERVICE
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