Entry Customer Success Manager
3 months ago
About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Clearwater positions open to candidates located in greater Tampa Bay area. The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. Responsibilities: * Forge relationships with new customers and understand their objectives * From a consultative approach, develop a strategy and plan for achieving customer objectives * Leverage KnowBe4 assessment tools to enhance the customer journey * Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities * Coordinate with technical support for technically complex questions * Monitor customer usage, adoption, and customer health metrics * Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term * Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption * Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers * Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 * Coordinate and assist your Renewal Specialist with customer renewals * Identify cross-sell opportunities for customer growth * Meet and exceed bookings targets and quotas * Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: * Associate's Degree or equivalent work experience and education preferred * Experience with Gmail and Google Docs * Experience with MS Office (Word and Excel) * Experience with web browsers (Chrome, Internet Explorer, etc.) * Experience with Salesforce or other CRM preferred * Familiarity with standard concepts, practices and procedures within the IT Security Field * Strong verbal and written communications * Excellent time management and organization skills * Superior customer service skills * Strong collaborative and team work skills * Ability to work with minimal supervision * Ability to build rapport with customers via phone, email and video conferencing Our Fantastic Benefits We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.
-
Customer Success Manager
3 months ago
Clearwater, United States K'nowbe Full timeAbout KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has...
-
Customer Success Manager
3 weeks ago
Clearwater, United States KnowBe4 Full timeAbout KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune...
-
Full Time Customer Service Representative
4 months ago
Clearwater, United States NCO Enterprise Inc Full timeAre you looking to make a long-lasting impact on the business you work with? Looking for a clear path for advancement? Want to be developed along the way? Good with people? DESCRIPTION: We are looking for a passionate Competitive Customer Service Representative who will partner with and ensure the long-term success of our customers. You will be...
-
Entry Level Customer Service Representative
3 weeks ago
Clearwater, United States CW Business Development Full time $950 - $1,400Job DescriptionJob DescriptionIs being a part of a fun-filled environment something you have been searching for in a career? Are you tired of not being recognized for your strong work ethic? Do you want a place where you can earn a great income and make a long-term career for yourself?Apply Today! Immediate openings - We are currently looking to train an...
-
Entry Level Customer Service Representative
2 weeks ago
Clearwater, United States CW Business Development Full time $950 - $1,400Job DescriptionJob DescriptionIs being a part of a fun-filled environment something you have been searching for in a career? Are you tired of not being recognized for your strong work ethic? Do you want a place where you can earn a great income and make a long-term career for yourself?Apply Today! Immediate openings - We are currently looking to train an...
-
Customer Service Order Entry Associate
4 weeks ago
Clearwater, United States The Rich Williams Full time $22 - $25Job DescriptionJob DescriptionThe customer service & order entry associate plays a vital role in our organization, serving as our customers'primary point of contact. This position requires a dynamic individual who can effectively manage bothinbound and outbound customer communications while ensuring accurate order processing and exceptionalservice...
-
Customer Account Manager
2 weeks ago
Clearwater, United States CW Business Development Full time $850 - $1,400Job DescriptionJob DescriptionWe protect what our customers value most while helping them bridge between the physical and telecommunications world for our clients. Our Customer Account Managers have the opportunity to bring their creativity to a workplace that thrives on change and innovation. Here, the Customer Account Manager will be part of a team that...
-
Entry Level Assistant Manager
3 weeks ago
Clearwater, United States CW Business Development Full time $52,000 - $60,000Job DescriptionJob DescriptionOur Entry Level Assistant Manager will assist our marketing team with running strategic campaigns for our brand partners. We work with everyone from up-and-coming startups to national-level brands, helping them achieve their marketing goals and brand initiatives. The Entry Level Assistant Manager's main responsibility...
-
Entry Level Assistant Manager
2 weeks ago
Clearwater, United States CW Business Development Full time $52,000 - $60,000Job DescriptionJob DescriptionOur Entry Level Assistant Manager will assist our marketing team with running strategic campaigns for our brand partners. We work with everyone from up-and-coming startups to national-level brands, helping them achieve their marketing goals and brand initiatives. The Entry Level Assistant Manager's main responsibility...
-
Entry Level Assistant Manager
3 weeks ago
Clearwater, United States CW Business Development Full time $52,000 - $60,000Job DescriptionJob DescriptionOur Entry Level Assistant Manager will assist our marketing team with running strategic campaigns for our brand partners. We work with everyone from up-and-coming startups to national-level brands, helping them achieve their marketing goals and brand initiatives. The Entry Level Assistant Manager's main responsibility...
-
Customer Success Representative
6 days ago
Clearwater, Florida, United States DAVIDSONS INC Full timeJob Description**Job Summary**Davidsons Inc. is seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our dealers, ensuring their profiles are accurate and up-to-date, and providing exceptional customer service.Key...
-
Entry Level Sales Manager
3 weeks ago
Clearwater, United States CW Business Development Full time $52,000 - $60,000Job DescriptionJob DescriptionWe are looking for the missing piece in our Marketing and Sales team: someone who is compassionate, mission-driven, and an out-of-the-box thinker. We want our team members to feel empowered to demonstrate our core values by doing their absolute best, enjoying the work, and building a community of belonging.Our entry-level Sales...
-
Entry Level Sales Manager
3 weeks ago
Clearwater, United States CW Business Development Full time $52,000 - $60,000Job DescriptionJob DescriptionWe are looking for the missing piece in our Marketing and Sales team: someone who is compassionate, mission-driven, and an out-of-the-box thinker. We want our team members to feel empowered to demonstrate our core values by doing their absolute best, enjoying the work, and building a community of belonging.Our entry-level Sales...
-
Customer Success Specialist
9 hours ago
Clearwater, United States Clearwater Shower Bath Full timeCustomer Success Specialist - Home Improvement ProjectsClearwater Shower Bath is the premier bathroom remodeling specialist serving the greater Tampa Bay Area and Southwest Florida. As a locally owned and operated business, we pride ourselves on delivering unmatched customer service and satisfaction that outshines the larger nationwide chains. At Clearwater...
-
Customer Success Specialist
1 week ago
Clearwater, United States Clearwater Shower Bath Full timeCustomer Success Specialist - Home Improvement Projects Clearwater Shower Bath is the premier bathroom remodeling specialist serving the greater Tampa Bay Area and Southwest Florida. As a locally owned and operated business, we pride ourselves on delivering unmatched customer service and satisfaction that outshines the larger nationwide chains. At Clearwater...
-
Customer Service Specialist
5 days ago
Clearwater, United States CW Business Development Full timeJob DescriptionJob DescriptionThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization’s development providing customer care to each customer in a personal and individualized...
-
Office Manager
2 weeks ago
Clearwater, United States Integrity Industries Full time $14 - $18Job DescriptionJob DescriptionAbout Us: Integrity Industries is a leading contract manufacturing company. We are committed to innovation, excellence, and delivering exceptional value to our customers. As part of our growth strategy, we are seeking a talented and motivated individual for an entry level Office Manager position with the opportunity to grow...
-
Entry Level Client Support
18 hours ago
Clearwater, United States NCO Enterprise Inc Full timeNCOS is seeking a full-time Client Support Associate who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer service team, there is a new...
-
Entry Level Assistant Manager
3 weeks ago
Clearwater, United States Prospect Promos Full time $50,000 - $52,200Job DescriptionJob DescriptionAt Prospect Promotions, We provide transformative training experiences that drive performance for our team members and revenue for our clients. We’ve trained the top performers in the marketing industry to be the best at providing quality customer service, driving brand awareness, and creating cost-effective marketing...
-
Entry Level Assistant Manager
3 weeks ago
Clearwater, United States Prospect Promos Full time $50,000 - $52,200Job DescriptionJob DescriptionAt Prospect Promotions, We provide transformative training experiences that drive performance for our team members and revenue for our clients. We’ve trained the top performers in the marketing industry to be the best at providing quality customer service, driving brand awareness, and creating cost-effective marketing...
