Current jobs related to Front End Manager - Southern Pines - BJ's Wholesale Club

  • Front End Lead Part Time 20

    1 month ago

    Southern Pines, North Carolina, United States BJ's Wholesale Club Full time

    Job SummaryThe Front End Lead is responsible for overseeing the frontline operations in the absence of the Front End Manager. This role involves coaching, teaching, and developing frontline team members to ensure excellent member service. The Front End Lead is also responsible for driving membership metrics through acquisition, retention, loyalty, and...

  • Front End Lead Part Time 20

    1 week ago

    Southern Pines, North Carolina, United States BJ's Wholesale Club Full time

    Job SummaryAs a Front End Lead at BJ's Wholesale Club, you will oversee the frontline team in the absence of the Front End Manager, coaching, teaching, and developing team members to ensure excellent member service. You will drive membership metrics through acquisition, retention, loyalty, and experience programs, and lead teams to deliver GOLD club...

  • Front Desk Representative

    4 weeks ago

    Southern Pines, North Carolina, United States Hospitality Dynamic Talent Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Dynamic Talent. As a Front Desk Agent, you will be the primary point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all hotel guests.Key ResponsibilitiesRegister guests,...

  • Store Cleaning Associate Morning Shift

    3 weeks ago

    Southern Pines, North Carolina, United States Home Goods Full time

    Job Title: Store Cleaning Associate Morning ShiftAt HomeGoods, we're always looking for talented individuals to join our team. As a Store Cleaning Associate Morning Shift, you'll play a vital role in maintaining the cleanliness and organization of our store.Responsibilities:Maintain a clean and organized store environment, focusing on floor care and adhering...

  • Guest Service Manager

    1 month ago

    Southern Pines, United States The Fresh Market Full time

    The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30%  Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...

  • Cashier Team Member

    4 weeks ago

    Southern Pines, United States The Fresh Market Full time

    The Fresh Market - 155 Beverly Lane [Retail Cashier / Checker / Team Member] As a Cashier at The Fresh Market, you'll: Ensure the smooth and efficient checkout of guests, including bagging products; Answer guest questions regarding store specials, products, and services offered; Demonstrate the ability to be organized, to work independently and with the...

  • Bakery Clerk PT Southern Pines NC

    5 months ago

    Southern Pines, United States Lowes Foods Full time

    Overview: To provide excellent guest service through bakery department activities. Responsibilities: 1. Provide polite, friendly greetings and interactions with all guests.2. Prepare product for sale (baking, weighing, and pricing).3. Maintain product level, quality and freshness.4. When requested perform clerk function of cake decorating.5. Maintain...

  • Store Cleaning Associate Morning Shift

    4 weeks ago

    Southern Pines, United States Home Goods Full time

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different. Posting Notes: HomeGoods Store...

  • Assistant Spa Manager

    1 week ago

    Southern Pines, North Carolina, United States Hand & Stone - FGG Spas Full time

    Job DescriptionHand & Stone Massage and Facial Spa is seeking a highly skilled and experienced Assistant Spa Manager to join our team. As a key member of our management team, you will be responsible for driving sales performance, coaching and training the front desk and sales team, and growing the business.Key ResponsibilitiesProvide exceptional customer...

  • Store Cleaning Associate--Morning Shift

    1 month ago

    Southern Pines, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...

  • Experienced Restaurant Manager

    1 week ago

    Southern Pines, North Carolina, United States IHOP Full time

    IHOP Restaurant Manager Job DescriptionThe IHOP Restaurant Manager is a key member of our team, responsible for overseeing the daily operations of our restaurant. This role requires a strong leader who can motivate and direct our team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage restaurant operations, including...

  • Full Stack Developer

    1 week ago

    Southern Pines, United States Widelity, Inc. Full time

     Widelity is seeking a Full Stack Developer with experience or strong familiarity with embeddedsystems, mobile, and handheld devices. The ideal candidate will have a strong background infront-end and back-end development and experience working with embedded software andhardware components. In this role, you will collaborate with cross-functional teams to...

  • Licensed Optical Manager

    1 month ago

    Southern Pines, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Licensed Optical Manager

    2 days ago

    Southern Pines, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Assistant Spa Manager

    1 month ago

    Southern Pines, North Carolina, United States Hand and Stone Massage and Facial Spa Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand and Stone Massage and Facial Spa in Southern Pines, NC. As a key member of our management team, you will be responsible for driving sales performance, coaching and training staff, and ensuring exceptional customer experiences.Key...

  • Assistant Spa Manager

    2 weeks ago

    Southern Pines, North Carolina, United States Hand and Stone Massage and Facial Spa Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand and Stone Massage and Facial Spa in Southern Pines, NC. As a key member of our management team, you will be responsible for providing exceptional customer service, driving sales performance, and contributing to the overall success of our...

  • Assistant Spa Manager

    4 weeks ago

    Southern Pines, North Carolina, United States Hand & Stone Corp Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa in Southern Pines, NC. As a key member of our management team, you will play a critical role in driving sales performance, coaching and training staff, and delivering exceptional customer experiences.Key...

  • Assistant Spa Manager

    4 weeks ago

    Southern Pines, North Carolina, United States Hand & Stone Franchise Corp Full time

    Job Title: Assistant Spa ManagerHand & Stone Massage and Facial Spa Southern Pines is seeking a highly motivated and experienced Assistant Spa Manager to join our team. As a key member of our management team, you will be responsible for driving sales performance, coaching and training staff, and ensuring exceptional customer experiences.Key...

  • Licensed Optical Manager

    4 weeks ago

    Southern Pines, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Licensed Optical Manager

    1 month ago

    Southern Pines, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

Front End Manager

2 months ago

Southern Pines, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJs

BJs pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)*

Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value. Provide TM oversight and direction to exceed performance expectations and results in each area assigned, including Frontline, Membership, Front Door and Utility Clerks. Executes company programs and initiatives to drive membership metrics/growth, improve VOM scores, ensure maintenance standards are met and validate Membership Experience Ambassadors/front door performance of job duties as required. Acts as a key holder for the club.

Leadership:

+ Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.

+ Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.

+ Communicate effectively. Provide the information the team requires to be successful.

+ Build high performing teams by creating a culture of collaboration. Provide feedback, direction, and follow-up that will drive business results and support team member engagement.

+ Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

+ Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.

+ Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.

+ Ensure a safe and positive environment and experience for the team members.

+ Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

+ Guarantee service excellence through all points of contact.

+ Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.

+ Ensure a safe and positive environment and experience for the members.

+ Daily commitment to GOLD Member Standards

+ Greet, Anticipate, Appreciate (GAA)

+ Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

+ Define and model GOLD- Grand opening look daily

+ All items stocked, and promotional plans executed

+ Maintain visible accurate signage

+ Clean and organized, inside, and out

+ Perishable areas stocked and rotated with cold chain maintained

Know Your Business:

+ Acquire a deep knowledge of key metrics and reporting for total club and department performance

+ Drive performance and profitability by using reporting to identify trends and areas of opportunity

+ Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics

+ Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

Major Tasks, Responsibilities, and Key Accountabilities:

+ Focuses on the key areas of membership performance, frontline service, VOM and club promotions.

+ Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.

+ Ensures the right people and processes are consistently in place

+ Maintains clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation.

+ Maintenance of overall club including parking lot and the corresponding policies/procedures.

+ Executes company programs, associated with each area of responsibility, to plan/expectations.

+ Ensures compliance to all policies and procedures to ensure control and integrity within the business/Front End environment

+ Evaluates departmental performance using company reporting tools/programs and makes operational decisions within the Front End to maximize MFI, sales, profits, performance, and member experience for each area under their report

+ Evaluates direct reports on individual results, leveraging reporting tools to assess strengths and opportunities to prioritize and address growth opportunities.

+ Collaborates with Assistant Club Manager to assess Team Member performance, provide actionable feedback, reinforce accountability, and develop talent.

+ Effectively communicates membership, frontline, happenings to club Team Members, club management and club support teams.

+ Establishes operational efficiencies and productivity standards within the departments by ensuring compliance with the operational functions associated with assigned areas through the consistent enforcement and maintenance of established processes and procedures.

+ Responsible for the proper maintenance and working order of the building, equipment, furniture, and fixtures within the frontline; including, Front Door Ambassador supplies and Utility Clerk equipment/supplies.

+ Drives membership metrics execution and performance through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline.

+ Meets and/or exceeds key metric performance and Membership Fee Income goals as assigned.

+ Ensures productivity standards are delivered as expected on the Frontline

+ Continually monitors customer service levels (Member Care Emails & VOM) to ensure positive service is delivered, and when not, by creating and enforcing processes that support a positive experience for Members and potential Members.

+ Weekly execution of Membership and Frontline team member scorecards.

+ Weekly execution of entering front door recoveries, conducting corresponding retraining and disciplinary action when necessary.

+ Maintains all club policies processes and procedures.

+ Performs other duties as assigned, including working in other departments as needed.

+ Regular, predictable, full attendance is an essential function of this job

Qualifications:

+ Previous customer service or sales work experience required.

+ Basic computer knowledge (MS Word, MS Excel, Email) required.

+ High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.

+ Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.

+ Open shift availability required.

+ At least 18 years of age.

Job Conditions:

+ Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

+ Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

+ May require working occasional overnight, or early morning shifts in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $49,250.00.