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Experienced Restaurant Manager

1 month ago

Southern Pines, North Carolina, United States IHOP Full time
IHOP Restaurant Manager Job Description

The IHOP Restaurant Manager is a key member of our team, responsible for overseeing the daily operations of our restaurant. This role requires a strong leader who can motivate and direct our team to deliver exceptional customer service and drive sales growth.

Key Responsibilities:
  • Manage restaurant operations, including front and back of house, to ensure efficient service delivery and high-quality food preparation.
  • Develop and implement strategies to drive sales growth, improve profitability, and maintain IHOP's standards of quality and service.
  • Lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure employee growth and retention.
  • Handle guest complaints in a professional and timely manner, ensuring that customer satisfaction is consistently high.
  • Ensure compliance with IHOP's Standard Operating Procedures (SOP) and local regulations, maintaining a safe and healthy work environment.
Requirements:
  • High school diploma or equivalent experience.
  • Ability to speak and read English, interpret documents, and communicate effectively with employees and guests.
  • Basic computer skills, including email, MS Excel, and MS Word.
  • At least 1 year of IHOP management or crew chief experience.
Benefits:
  • Competitive pay.
  • Flexible hours.
  • Paid training.
  • Real advancement opportunities.