Front End Lead Part Time 20
4 weeks ago
As a Front End Lead at BJ's Wholesale Club, you will oversee the frontline team in the absence of the Front End Manager, coaching, teaching, and developing team members to ensure excellent member service. You will drive membership metrics through acquisition, retention, loyalty, and experience programs, and lead teams to deliver GOLD club standards daily.
Key Responsibilities- Supervise the front line team, including cashiers, SCO, and membership desk, in the absence of the Front End Manager.
- Model and provide excellent member service, while coaching, teaching, and developing team members to do the same.
- Drive membership metrics through acquisition, retention, loyalty, and experience programs.
- Lead teams to deliver GOLD club standards daily, including defining and modeling GOLD standards, maintaining visible and accurate signage, and ensuring a clean and organized environment.
- Perform front end responsibilities, including closing through POS, handling member escalated service issues, and acting as a backup for cashiers and Membership Sales Ambassadors when needed.
- Prior leadership experience preferred.
- Prior membership or sales knowledge and experience preferred.
- Prior cashier experience preferred.
- Basic math skills required.
The Front End Lead will work in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. The role requires frequent movement on hard surfaces, occasional lifting of objects up to 30 pounds, and may require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.
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