Customer Service Specialist 3

7 days ago


Pasco, United States Columbia Basin College Full time
Description

Columbia Basin College is seeking two Customer Service Specialist 3 to provide high quality services and support to prospective and enrolled students in a friendly, fast paced, customer-focused environment called Hawk Central. These positions are in an environment of teamwork and serve as a central point of contact for face-to-face, e-mail, and web-based student services, handling general to complex inquiries, transactions, and customer service problems. These positions will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. These positions report to the Director for Enrollment Services.

These positions are open until filled. First consideration will be given to applicants whose complete application has been received by January 20, 2025 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

Primary Responsibilities
  • Provide customer service via face-to-face, email/SARS e-Chat, other web-based methods and outbound service calls as able given the complexity of the issues;
  • Provide professional, courteous and empathetic student assistance in Hawk Central; assist students in navigating through admissions and registration; understand financial aid processes and/or eligibility decisions; explain account charges, set up payment plans and/or receive student payments;
  • Communicate admission policies and processes to prospective students, staff and community members and assist with application processes as appropriate;
  • Assist with basic registration and financial aid processes and procedures using both online and in-person systems;
  • Provide information on funding resources, deadlines and financial aid eligibility; assist students in resolving problems, evaluating alternatives and determining other options;
  • Accurately process incoming student forms, documents and other information necessary to complete transactions and processes;
  • Assist students in understanding account balances, tuition payment obligations, options and deadlines; receive payment vouchers and waivers on behalf of Accounting Services;
  • Inform students of collection policies and procedures and work with Accounting Services within established guidelines toward account resolution;
  • Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred outside of Hawk Central and make an appropriate referral to facilitate continued problem-solving or assistance of student and department; and
  • Perform other related duties as assigned.
Required Qualifications

Qualifications for Non Bilingual Position
Required Qualifications

  • Associate's degree or equivalent education from a regionally accredited college or university;
  • Three (3) years of experience providing assistance to customers regarding inquiries, complaints or problems; and
  • Advanced proficiency in Microsoft Office.

Preferred Qualifications

  • Bachelor's degree from a regionally accredited college or university;
  • Two (2) or more years of experience working in higher education; and
  • Bilingual and biliterate in English and Spanish.

Qualifications for Bilingual Position
Required Qualifications
  • Associate's degree or equivalent education from a regionally accredited college or university;
  • Three (3) years of experience providing assistance to customers regarding inquiries, complaints or problems;
  • Advanced proficiency in Microsoft Office; and
  • Bilingual and biliterate in English and Spanish.
Preferred Qualifications
  • Bachelor's degree from a regionally accredited college or university; and
  • Two (2) or more years of experience working in higher education.


Skills and Abilities

Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness;

Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks. Pays close attention to small details, minimizing the likelihood of errors and contributing to overall excellence;

Communication Skills: Effective interpersonal communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders. Write clearly and informatively; edit work for spelling and grammar, and vary writing style to meet needs;

Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position;

Adaptability/Flexibility: Ability to adapt to changing circumstances, handle ambiguity, and adjust priorities as necessary in response to evolving institutional needs or external factors;

Leadership (informal): Capacity to inspire and influence peers, demonstrate initiative, and take ownership of tasks or projects within a team setting, contributing to collective success and fostering a culture of leadership at all levels;

Decision Making: Strong analytical skills and sound judgment to assess complex situations, weigh alternatives, and make strategic decisions that align with the college's mission, values, and priorities while considering diverse perspectives and potential impacts; and

Professionalism: Demonstrates tact and respect when interacting with others, maintaining composure under pressure. Treats all individuals with consideration, regardless of their status or position. Takes responsibility for actions and consistently follows through on commitments.

Terms of Employment

These positions are full-time classified staff positions. They are overtime eligible and the typical work hours are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m., however, must be available to work a flexible schedule when prior notice is given by the College. These positions are available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).


CONDITIONS OF EMPLOYMENT:
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.


OTHER JOB ELEMENTS:
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.


UNION CLAUSE:
This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.



  • Pasco, Washington, United States Basin Disposal Full time

    Job Details:The role of the Customer Service Support specialist involves accurately entering, updating, and maintaining critical data in our systems. The ideal candidate will have excellent typing skills, a keen eye for detail, and the ability to work independently in a fast-paced environment.The customer service support person is responsible for accurately...


  • Pasco, United States Lourdes Health Full time

    Salary Range: $16.66 - $20.34 *This is designated as a safety-sensitive position*Your experience matters At Lourdes Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a customer service specialist joining our team, you're...


  • Pasco, United States Lourdes Health Full time

    Salary Range: $16.66 - $20.34*This is designated as a safety-sensitive position*Your experience matters At Lourdes Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a customer service specialist joining our team, you're...


  • Pasco, United States Lourdes Health Full time

    *This is a safety sensitive position* Wage Scale: $16.66-$20.34Sign on Bonus: 2,500 (Prorated for Part-Time positions) STATEMENT OF PURPOSE: This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required...


  • Pasco, United States Land O'Lakes Full time

    Customer Operations Specialist. Hours: Day Shift; Overtime will be required during peak season. Hourly Wage: $22.00 - $25.00 per hour, depending on experience. The company also provides a comprehensive benefits package as well as other company sponso Operations Specialist, Operations, Specialist, Customer, Order Fulfillment, High School, Manufacturing


  • Pasco, United States Lourdes Health Full time

    *This is a safety sensitive position* This is a Union position Wage Scale: $17.34-$24.06 Sign on bonus- $$2,500 pro-rated for part-time positions Your experience matters At Lourdes Health, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a...


  • Pasco, United States Basin Disposal Full time

    Job DetailsJob Location Basin Disposal Commercial - PASCO, WA Position Type On-Site Education Level High School Salary Range $26.25 - $31.52 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Customer Service LeadCustomer Service Lead Job Summary: We are seeking an experienced and motivated Customer Service Lead to oversee daily...


  • Pasco, Washington, United States Commercial Tire, Inc. Full time

    **About Commercial Tire, Inc.**We are a proudly employee-owned company that values our employees' contributions and well-being. Our exceptional benefits package includes comprehensive medical, dental, vision, and life insurance coverage, as well as pet insurance for your furry friends.We also offer valuable stock options, a robust 401(k) plan, and an ample...

  • Field Engineer 3

    2 weeks ago


    Pasco, United States eTeam Full time

    NOTE: Will the individual be required to work on site/is this remote? at customer sites Driving or Non-Driving? Driving Must Have: Desktop/Laptop Repair Laptop/ Desktop server experience Job Title: Field Engineer 3 As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related...


  • Pasco, Washington, United States Michaels Stores, Inc. Full time

    About This OpportunityAs a Retail Store Staff member at Michaels Stores, Inc., you will have the opportunity to work in a fast-paced retail environment, interact with customers daily, and contribute to the success of our company. This role offers a competitive salary of $12.50/hour, plus benefits and opportunities for career growth.Requirements:High school...


  • Pasco, Washington, United States DMV IT Service Full time

    **Job Title:** Senior Pricing Algorithm SpecialistAt DMV IT Service, we are seeking a highly skilled Senior Pricing Algorithm Specialist to drive innovation in AI and ML-based dynamic pricing algorithms and personalized offer experiences.The ideal candidate will have extensive experience in machine learning, especially reinforcement learning techniques, to...


  • Pasco, Washington, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking experienced customer service professionals to join our restaurant team as cashiers. As a cashier, you will play a crucial role in delivering exceptional customer experiences by providing efficient and friendly service in a fast-paced environment.Key Responsibilities- Maintain a clean and sanitized work area- Accurately process...


  • Pasco, Washington, United States Loves Travel Stops & Country Store Full time

    About Our Company Culture">Loves Travel Stops and Country Stores is a family-owned enterprise with a 60-year history of creating an environment where team members can thrive. Our company's core business is travel stops and convenience stores, with over 630 locations across 42 states.">Job Functions">As a Food Service Specialist, you will play a crucial role...


  • Pasco, United States Tri-Cities Community Health Full time

    ABOUT US - In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Specialist, Patient, Customer Service, Patient Services, Healthcare, Medical


  • Pasco, United States Tri-Cities Communtiy Health Full time

    Job Type Full-time Description ABOUT US In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six...


  • Pasco, United States Land O'Lakes Full time

    Customer Operations Specialist Hours: Day Shift; Overtime will be required during peak season. Hourly Wage: $22.00 - $25.00 per hour, depending on experience. The company also provides a comprehensive benefits package as well as other company sponsored benefits. WinField United, a Land O'Lakes subsidiary, supplies agricultural inputs, expertise, and...


  • Pasco, Washington, United States IPSEN Full time

    Job Title:Industrial Equipment Service SpecialistAbout the Job:This role is a remote position servicing the Seattle/Tacoma Washington area, with travel up to 90% of the time. The successful candidate will have a home base in the Northwest Region or within close proximity to service the assigned market.Key Responsibilities:Plan and coordinate assignments as...


  • Pasco, United States Tri-Cities Communtiy Health Full time

    Job Type Full-timeDescriptionABOUT USIn 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six...


  • Pasco, Washington, United States Firestone Full time

    About FirestoneAt Firestone, we pride ourselves on delivering high-quality tire and auto service solutions that meet the evolving needs of our customers. Our team is committed to excellence in everything we do, from customer service to product quality.Job DescriptionThe ideal candidate will possess excellent communication and interpersonal skills, with the...


  • Pasco, Washington, United States Loves Travel Stops & Country Store Full time

    About Our Company">Loves Travel Stops and Country Stores has been fueling customers' journeys since 1964, with a presence in North America and Europe. Our core business is travel stops and convenience stores, with over 630 locations across 42 states.">Job Description">We're seeking a Customer Service Associate to join our restaurant team! As a key member of...