Customer Services Specialist

1 week ago

Pasco, United States Lourdes Health Full time
*This is a safety sensitive position*

Wage Scale: $16.66-$20.34

Sign on Bonus: 2,500 (Prorated for Part-Time positions)

STATEMENT OF PURPOSE:

This position is responsible for a multitude of activities in a busy clinic office setting including, but not limited to, reception, scheduling, phone calls, referrals, and registration. The critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests; patients, families, customers, and colleagues. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and respect for our guests, patients, families, customers and colleagues.

EDUCATION

  1. Education: Post High School training and/or education required
  2. Population Specifics: NA
  3. Experience: Two (2) years Hospital or Clinic experience preferred.
  4. Required Certification: None
  5. Other: Bilingual and/or English/Spanish-speaking preferred. Ability to read, writes, and speak English fluently. Ability to work with culturally diverse population.


ESSENTIAL RESPONSIBILITIES/COMPETENCIES @R=at risk for exposure to blood borne pathogens

  1. Register daily patients/clients.
  2. Schedule patient appointments.
  3. Perform medical records functions.
  4. Process daily referrals.
  5. Provide exceptional customer service for guests; patients, families, customers, and colleagues.
  6. Exhibit organizational and time management skills.
  7. Maintain current knowledge of the needs, functions and operations of office equipment and other systems.


NON-ESSENTIAL RESPONSIBILITIES/COMPETENCIES @R=at risk for exposure to blood borne pathogens

  1. Demonstrate willingness to cover for other staff when necessary.
  2. Willingly perform other related duties as assigned or requested
  3. Participate in professional growth and development
  4. Participate in hospital/staff meetings as assigned


LOURDES HEALTH NETWORK REQUIRED RESPONSIBILITIES/COMPETENCIES

  1. Is responsible for becoming knowledgeable and compliant with Department, Hospital, Fire/Safety/ Disaster, Educational requirements and Personnel Policies.
  2. Follow the Corporate Compliance Program and maintains confidentiality standard.
  3. Demonstrate support and adherence to the Mission and Values Statement of the Sisters of St. Joseph of Carondelet as an agent of the Network.
  4. Participate and support the Continuous Quality Improvement process and provides optimum customer service.
  5. Is responsible for development and implementation of self-management skills.


Benefits:

Medical Insurance: PPO, PPO Plus offered through Blue Cross Blue Shield

Dental Insurance: Offered through BCBS

Vision Insurance: Offered through BCBS

Free EAP (Employee Assistance Program)

Paid Time Off (Up to 25 days a year or 200 hours)

Employer Paid Short-Term

Coverage options for Medical, Dental and Vision include: Employee, Employee & Spouse/Domestic Partner, Employee & Child, Family

Voluntary Benefits:

Health Savings Account

Flex Spending Account: Medical & Dependent

Voluntary Life: including Employee, Spouse/Domestic Partner, and Child

Critical Illness: including Employee & Spouse/Domestic Partner

Hospital Indemnity

EEOC Statement

"Lourdes is an Equal Opportunity Employer. Lourdes is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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