Customer Service Lead
7 days ago
Job Location
Basin Disposal Commercial - PASCO, WA
Position Type
On-Site
Education Level
High School
Salary Range
$26.25 - $31.52 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Customer Service Lead
Customer Service Lead
Job Summary:
We are seeking an experienced and motivated Customer Service Lead to oversee daily operations and support our team of customer service representatives. In this role, you will ensure high-quality customer interactions, monitor performance metrics, and provide leadership and guidance to drive team success. If you thrive in a fast-paced environment and are passionate about delivering excellent customer service, we'd love to hear from you.
Key Responsibilities:
- Supervise, mentor, and motivate a team of customer service representatives to achieve individual and team performance goals.
- Monitor and evaluate inbound and outbound call quality, ensuring adherence to company policies and procedures.
- Provide regular feedback and training to team members to enhance their skills and performance.
- Handle escalated customer concerns and resolve complex issues promptly and professionally.
- Collaborate with management to set team goals, identify improvement areas, and implement process enhancements.
- Analyze performance metrics to identify trends and opportunities for improvement.
- Maintain schedules to ensure adequate staffing and coverage during peak times.
- Develop and maintain a positive and supportive work environment that fosters team morale and engagement.
- Participate in recruiting, onboarding, and training new team members.
- Prepare and present performance reports to management and stakeholders.
- High school diploma or equivalent.
- Proven experience as a call center supervisor, team lead, or similar role.
- Strong understanding of call center operations and customer service best practices.
- Proficient in call center software, CRM systems, and Microsoft Office Suite.
- Excellent leadership and interpersonal skills with the ability to inspire and engage team members.
- Strong problem-solving and decision-making abilities.
- Exceptional verbal and written communication skills.
- Ability to handle a fast-paced environment and adapt to changing priorities.
- Monday - Friday 8:00 am - 5:00 pm (Business Hours 7:30 am - 6:00 pm)
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- 8-hour shift
- May be subjected to long-periods of sitting or standing
- Able to work in open space floor plan
- Work alongside co-workers within 3 feet
Qualifications
QUALIFICATIONS:
- Two years of relevant customer service experience in a high-volume call center
- Minimum 1+ year customer service leadership experience
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Strong ability to build cooperative, interpersonal relationships to achieve shared goals
- Demonstrate to work well under pressure while maintaining professional standards
- Highly engaged, motivated to provide service excellence to both internal and external customers
-
Customer Service Associate
3 weeks ago
Pasco, Washington, United States Domino's Pizza LLC Full timeAt Domino's, we're looking for a Customer Service Associate to join our team. As a key member of our front-of-house staff, you'll play a crucial role in delivering an exceptional customer experience. Your responsibilities will include greeting customers, taking orders, and maintaining the cleanliness and organization of our store.About the RoleThis is a...
-
Customer Service Representative
1 week ago
Pasco, United States Volt Full time*** At Volt, our greatest strength is our people*** Volt is immediately hiring a Customer Service Representative for a leading organization in PascoCome create your career with Volt! This position is On-site We have j...
-
Customer Service Representative
2 weeks ago
pasco, United States Disability Solutions Full time*** At Volt, our greatest strength is our people*** Volt is immediately hiring a Customer Service Representative for a leading organization in Pasco Come create your career with Volt! This position is On-site We have job openings: Morning Shift - Monday - Friday Pay for this position is $22.01/hr As a Customer Service Rep you will: Bill...
-
Customer Service Representative
2 weeks ago
Pasco, United States Volt Full timeAt Volt, our greatest strength is our people Volt is immediately hiring a Customer Service Representative for a leading organization in Pasco Come create your career with Volt This position is On-site We have job openings: Morning Shift - Monday - Friday Pay for this position is $22.01/hr As a Customer Service Rep you will: Bill shipments according to...
-
Customer Service Representative
2 weeks ago
Pasco, United States Volt Full time*** At Volt, our greatest strength is our people*** Interested in this role You can find all the relevant information in the description below. Volt is immediately hiring a Customer Service Representative for a leading organization in Pasco Come create your career with Volt! This position is On-site We have job openings: Morning Shift - Monday - Friday ...
-
Customer Service Representative
2 weeks ago
Pasco, United States Volt Workforce Solution Full timeJob DescriptionJob Description*** At Volt, our greatest strength is our people*** Volt is immediately hiring a Customer Service Representative for a leading organization in PascoCome create your career with Volt! This position is On-site We have job openings: Morning Shift - Monday - FridayPay for this position is $22.01/hrAs a Customer Service Rep you...
-
Customer Service Support Professional
5 days ago
Pasco, Washington, United States Basin Disposal Full timeCompany OverviewBasin Disposal is a leading provider of waste management services in the region.Job SummaryWe are seeking a detail-oriented and highly organized Customer Service Support Professional to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining critical data in our systems.
-
Customer Service Representative
13 hours ago
Pasco, United States R1 RCM Full time**Location: LifePoint Lourdes Health** **Shift Hours: PRN- part time, work as needed. Shifts will range between 8-12 hours. Open availability required for as needed shifts (day, evening, and overnight availability). Holiday and weekend availability is required. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple...
-
Consumer Services Finance Lead
2 weeks ago
Pasco, United States HP Development Company, L.P. Full timeConsumer Services Finance Lead Description - There are not many times in your career when you get the opportunity to impact a multi-billion-dollar franchise, work with talented finance professionals, and be part of an amazing work culture. HP continues to invest, innovate, and incubate new business models everyday with the goal to delight our customers and...
-
Lead Service Associate
3 months ago
Pasco, United States Rite Aid Full timeRite Aid Corp. - 1308 North 20Th Avenue [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...
-
Pasco, Washington, United States Loves Travel Stops & Country Store Full timeJob SummaryWe are seeking experienced customer service professionals to join our restaurant team as cashiers. As a cashier, you will play a crucial role in delivering exceptional customer experiences by providing efficient and friendly service in a fast-paced environment.Key Responsibilities- Maintain a clean and sanitized work area- Accurately process...
-
Dynamic Pricing Innovation Lead
4 days ago
Pasco, Washington, United States DMV IT Service Full time**Job Overview:** Dynamic Pricing Innovation LeadWe are seeking a highly skilled Dynamic Pricing Innovation Lead to drive innovation in AI and ML-based dynamic pricing algorithms and personalized offer experiences.The ideal candidate will have extensive experience in machine learning, especially reinforcement learning techniques, to design and implement...
-
Customer Service Representative
13 hours ago
Pasco, United States R1 Full timeLocation: LifePoint Lourdes HealthShift Hours: PRN- part time, work as needed. Shifts will range between 8-12 hours. Open availability required for as needed shifts (day, evening, and overnight availability). Holiday and weekend availability is required. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple...
-
Customer Service Representative
3 days ago
Pasco, Washington, United States Firestone Full timeAbout FirestoneAt Firestone, we pride ourselves on delivering high-quality tire and auto service solutions that meet the evolving needs of our customers. Our team is committed to excellence in everything we do, from customer service to product quality.Job DescriptionThe ideal candidate will possess excellent communication and interpersonal skills, with the...
-
Customer Service Associate
1 day ago
Pasco, Washington, United States Loves Travel Stops & Country Store Full timeAbout Our Company">Loves Travel Stops and Country Stores has been fueling customers' journeys since 1964, with a presence in North America and Europe. Our core business is travel stops and convenience stores, with over 630 locations across 42 states.">Job Description">We're seeking a Customer Service Associate to join our restaurant team! As a key member of...
-
Customer Service Representative
5 days ago
Pasco, Washington, United States Rite Aid Full time**About the Role:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Rite Aid Corp. in [Location]. As a key member of our retail sales team, you will provide exceptional service to our customers by assisting with their shopping needs, answering inquiries, and resolving complaints in a...
-
Customer Service Rep
1 week ago
Pasco, United States Ajilon Full timeAjilon - JobID: D688E5D8-D8FF-4069-8F14-BFA0AE891CE9 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
-
Customer Service Ambassador
5 days ago
Pasco, Washington, United States Wingstop Full timeAt Wingstop, we're passionate about delivering World Class service to our guests. As a Customer Service Ambassador, you'll be the face and voice of our brand, responsible for creating authentic, positive experiences. Your key responsibilities include greeting guests, answering phone calls, taking orders, and delivering exceptional customer service.We...
-
Customer Service
2 weeks ago
Pasco, United States Wingstop - Pasco Full timeJob DescriptionJob DescriptionDo you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering World Class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive and genuine experiences....
-
Customer Service Representative
1 month ago
Pasco, Washington, United States Wal-Mart Stores , Inc. Full timeAs a Customer Service Representative at Walmart, you will have the opportunity to make a real difference in people's lives. You will be the face of the company, providing exceptional service to customers and helping them find what they need. Your duties will include operating equipment to move carts, keeping your area clean and presentable, and being...