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Client Relations and Support Specialist

4 months ago

Austin, United States Le-Vel Full time
Client Relations and Support Specialist

Location: Austin, Texas

Company Overview: We're Level, a fast-moving and fast-growing recruiting and staffing agency connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. Our rapid growth has earned us a spot on Austin's top 50 fastest-growing private companies. We attribute this success to prioritizing employee satisfaction, which in turn leads to satisfied clients. We value being dependable, relational, humble, and just. Our team is close-knit and dedicated to our mission, setting big goals both personally and professionally.

Role Overview: We are looking for a dynamic and experienced Client Relations and Support Specialist to join our team. This role is critical in ensuring our clients fully understand and appreciate the value of our services, maintain strong relationships, and consistently receive exceptional support. The ideal candidate will excel at fostering client loyalty, driving repeat and referral business, and addressing client needs with a positive, solution-oriented approach.

This is a full-time, hybrid position based in Austin, TX. We're looking for someone who loves the remote-work lifestyle and still wants the occasional (1-2x/month) in-person interaction. Initial training will be done in person.

Working Hours: 9:00am - 6:00pm CT, Monday - Friday

Key Responsibilities:
  • Serve as the primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
  • Educate clients about our services, ensuring they understand and appreciate the value we provide.
  • Maintain and strengthen client relationships through regular check-ins, feedback sessions, and proactive communication.
  • Resolve client issues promptly and effectively, turning potential negatives into positives.
  • Work closely with the operations team to ensure seamless execution of billing, payroll, and support tasks.
  • Collaborate with clients to gather testimonials, referrals, and online reviews.
  • Develop and implement strategies to enhance client satisfaction and loyalty.
  • Monitor and analyze client feedback to identify areas for improvement in our services.
  • Assist in onboarding and offboarding clients and virtual assistants, ensuring a smooth and professional process.
  • Manage and update the CRM system to ensure accurate client records and communications.
Requirements

Requirements:
  • Proven experience in client relations, account management, or a similar role, preferably within the staffing or recruiting industry.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain relationships.
  • Positive and solution-oriented mindset with the ability to handle challenging situations effectively.
  • High emotional intelligence and resilience.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM systems and other relevant software.
Preferred Qualifications:
  • Demonstrated ability to drive practical results and efficiency in client management.
  • A genuine interest in continuous learning and staying informed about industry trends.
  • Proven track record of taking initiative and improving client processes.
  • Ability to thrive in a dynamic, fast-paced environment while maintaining a focus on client satisfaction.
  • Experience in handling multiple tasks and projects simultaneously with a high degree of accuracy.
  • Strong problem-solving skills and the ability to think on your feet.
Benefits

Benefits:
  • Competitive salary based on experience.
  • Unlimited Paid Time Off after just three months.
  • Health insurance.
  • Annual all-expenses-paid trip to the Philippines for our year-end team celebration.
  • Remote work with occasional in-person collaboration sessions to foster teamwork and creativity.
  • Opportunities for professional growth and advancement.