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Resource Navigator

4 months ago

Anaheim, United States CAIR LA Full time
Work Location: Anaheim, CA.

Term: Full-time, occasional evening and weekends required

Position Status: Non-Exempt - Temporary for one year or to the end of June 30, 2025.

Pay Range: $21.00 - $26.00 an hour, commensurate with experience.

Reports to: Legal Resource Case Manager

Generous Benefits: 100% employer-paid medical and dental insurance for employees & dependents 3% employer-matched retirement plan, 12 vacation days, 10 sick days and 12 holidays, hybrid work schedule temporarily utilized.

Requirements: Access to reliable transportation.

About Us: Join the largest American Muslim civil rights organization at the frontlines in protecting the rights of free speech, to freely practice one's faith, to pursue employment opportunities without harassment, and to live as an active and engaged American without reprisal. The Council on American-Islamic Relations, California (CAIR-CA) is a nonprofit 501(c)(3), grassroots civil rights and advocacy group. We recognize that our employees are passionate, and talented and are our most valuable resource. With such an important vision to be a leading advocate for justice and mutual understanding, our diverse workforce stands together to demonstrate our values for everyone who chooses to join the efforts.

About the Role: CAIR-CA provides legal immigration services to refugees, asylum seekers, and the diverse immigrant community in California through our Immigrants' Rights Center (IRC). The Resource Navigator will report to the Legal Resource Case Manager and is primarily responsible for case management support by providing wraparound services to clients and administrative support to our legal staff. This person has excellent time management skills and experience working with a diverse set of clients. The Resource Navigator supports the IRC team by providing referrals to our clients, handling daily administrative tasks, and non-legal client communications.

DUTIES AND RESPONSIBILITIES
  • Assess client's legal and social services needs
  • Provide clients referrals to legal and social services
  • Assist with establishing and maintaining a referral database of various social services and legal services for the client
  • Help clients apply or access social services benefits
  • Maintain a caseload under the case management program
  • Assist staff with communication and correspondence with clients
  • Provide translation and interpretation services as needed both orally and in writing to assist the legal team during meetings with clients and interviews or hearing as needed
  • Conduct immigration and case management intakes
  • Assist staff with the preparation of immigration applications as required by law within the jurisdiction of the USCIS and US Consulates/U.S. Department of States under the supervision of an attorney or DOJ Accredited Representative
  • Provide administrative support which includes but is not limited to answering phones, processing mail, organizing and filing documents and files, and monitoring department emails
  • Assist with gathering and maintaining clients' data for grant and legal reports purposes
  • Assist with planning community outreach and participate in Know Your Rights & Immigration Benefit presentations or/and immigration webinars that include access to non-legal resources
  • Attend training and professional development opportunities related to case management and immigration procedures
  • Communicate and coordinate with resettlement agencies on behalf of CAIR and its clients
  • Occasional evenings and weekend work required
  • Occasional travel locally for client interviews, hearings, meetings and outreach that include participating in community events
  • All CAIR staff are required to assist in general duties such as answering phones, weekly outreach, fundraising, job recruitment, and other office tasks as required
PREFERRED QUALIFICATIONS
  • Fluent in Dari, Pashto, Spanish, or Arabic in both written and oral communication.
  • Experience in case worker or social worker
  • Experience in providing interpretation and translation services is preferred.
  • At least one year of experience in operations or administrative coordination.
  • Knowledge and exposure of legal services at a nonprofit or private firm that provides immigration services is preferred.
  • Experience with data entry
  • Working knowledge of Microsoft Office Suite.
  • Experience with assisting the immigrant and refugee community with legal and social services
  • Experience working with nonprofit organizations and the Muslim community
  • Experience working with the American Muslim community and/or working with people from diverse cultural and socio-economic backgrounds and/or non-profit organizations preferred.
  • Excellent verbal and written communication skills.
  • Professional integrity and ability to maintain the confidentiality of sensitive data.
  • Strong organizational skills, detail-oriented, ability to multi-task, time management skills and meet deadlines.
  • Ability to work independently, be flexible, and work well under pressure in a fast-paced team environment.
  • Ability to interface with community members, clients, and potential clients with a high degree of professionalism and care.
  • Personal accountability and ability to take the initiative and direction.
  • Access to a working vehicle and the ability to drive throughout the Greater Los Angeles Area.
  • A strong commitment to civil rights and CAIR's mission.

TO APPLY

Please upload your (1) resume and (2) an optional cover letter.

CAIR-CA is an equal-opportunity employer and adheres to all federal, state, and local laws prohibiting employment discrimination.