Tax Team Lead

2 months ago


Anaheim, United States JDA TSG Full time
Job Summary

We are seeking a highly skilled and experienced Tax Team Lead to join our team at JDA TSG. As a Tax Team Lead, you will be responsible for providing strong and effective leadership to a team of tax professionals, inspiring and motivating them to achieve program goals.

Key Responsibilities
  • Provide leadership and guidance to a team of tax professionals, ensuring they have the necessary tools and resources to succeed.
  • Monitor and evaluate team performance, identifying areas for improvement and implementing changes as needed.
  • Implement policy updates and training programs to ensure team members are up-to-date on the latest tax laws and regulations.
  • Analyze daily, weekly, and monthly team performance data, delivering performance feedback and coaching to team members.
  • Review and manage tax accuracy, ensuring that all tax returns and other tax-related documents are accurate and complete.
  • Assess, adopt, and update strategies to empower the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Identify and address issues and challenges within the team, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner.
  • Execute customer callbacks as requested.
  • Carefully document and keep accurate records of team-related activities.
  • Ensure team members meet milestones during onboarding and training.
Requirements
  • 2+ years of experience in a remote, supervisory role, leading teams of 15+ customer support professionals.
  • Strong technical skills and ability to navigate computer systems and software, including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
  • A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities.
What We Offer
  • Seasonal/flexible morning through evening hours, with the opportunity to work from the comfort of your home office.
  • A W2 position starting at $38 per hour, with benefits, perks, and other incentives.
  • Comprehensive training and support from our management team, who are committed to helping you excel in this role.
  • Equipment, including a laptop for the duration of employment.
  • The opportunity for employment growth within JDA TSG.

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