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Technology Support Assistant

4 months ago


Cranberry Twp, United States Giant Eagle Full time

Job Summary

As a Technology Support Analyst Assistant, you will document, troubleshoot and resolve or escalate basic internal technology break-fix/user help issues following documented processes while ensuring end-user satisfaction. You will work as a Level 1 front-line Support Analyst, answering end-users phone calls and web tickets for our 24/7 Technology Service Desk.

Job Description

  • Experience Required: 0 to 2 years of customer service related experience
  • Experience Desired: 0 to 2 years experience working in a call center, experience working in a retail environment
  • Education Desired: Associates Degree
  • Travel Required: Regional - Daily, Less than 10%

Job Responsibilities

  • Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.
  • Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment.
  • Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
  • Possess the desire and flexibility to work early mornings, nights and weekends.

About Us

At Giant Eagle Inc., were more than just food, fuel and convenience. Were one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. Its why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGos, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. Were always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.