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Technology Manager

2 months ago

Robinson Twp, United States Prequel Solutions Full time
Job Description:

Location: Pittsburgh, PA (Onsite 5 days/week)

Company Overview:

Prequel is seeking a talented Technology Manager for our client that is dedicated to providing cutting-edge solutions. They are continuing to expand their operations.

As the Technology Manager , you will play a pivotal role in providing leadership and guidance to the systems and network team. This position requires a hands-on approach, as you will be responsible for managing the day-to-day operations of our technical support division while also actively participating in rolling up sleeves and helping out if needed. The ideal candidate will have a strong background in Microsoft Windows Server and Client operating systems, as well as expertise in storage technologies. If you have experience supporting an IT department from a systems and networking perspective we encourage you to apply.

Essential Functions and Responsibilities:
  • Provide leadership and management of the Technical Support team.
  • Manage assignments for the tech lead schedule.
  • Analyze, troubleshoot, and diagnose hardware problems in a timely and professional manner.
  • Actively update, maintain, and monitor all aspects of computer networks.
  • Install and configure computer systems, networking equipment, and applications.
  • Respond to customer inquiries and assist staff in troubleshooting and resolving problems.
  • Provide input during the development of new projects, products, and bids.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Work closely with Technical Support Specialists II and service and support teams.
  • Document institutional technical knowledge and assist in the development of technical training curriculum for support staff.
  • Maintain documentation of processes and procedures.
  • Conduct annual employee performance reviews.
  • Perform other duties as needed.
Success Factors/Job Competencies:

Must have Lead/Supervisory/management experience.
  • People management of 5+ years
  • Functional knowledge of Microsoft Windows Server and Client operating systems.
  • Knowledge in storage technologies such as RAID, NAS, SAN, SATA, SAS.
  • Functional knowledge in networking knowledge including TCP/IP, DNS, WINS, DHCP.
  • Commitment to high-quality service to both clients and fellow team members.