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Area Staff Accountant

3 months ago

Memphis, United States HYATT Hotels Full time

The Staff Accountant is responsible for assisting the Director of Finance and staff in maintaining accurate and timely financial reporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphasis is placed on the management of Accounts payable, General Cashier, Income Audit, and Accounts Receivables.

Are you driven by the challenge of maintaining financial accuracy in a fast-paced environment? Do you thrive on delivering exceptional service and building solid relationships with stakeholders? If so, we invite you to explore this exciting opportunity with us.

Responsibilities:

Description

  • Review Income Audit report daily
  • Prepare accounts payable invoices for processing.
  • Process accounts payable payments weekly
  • Assist in the monthly close process by posting journal entries related to financial accuracies
  • Collect and reconcile vendor statements on a weekly basis.
  • Monitor, prepare, and communicate the required financial reports by Hyatt's Hotels due dates.
  • Perform general cashier duties for the property.
  • Handle customer inquiries professionally and promptly, providing customers with accurate invoices, statements, and schedules.
  • Monitor guest ledger, advance deposit ledger, and any other related ledgers to ensure proper internal control.
  • Keep management aware of any unusual operation or financial occurrences and significant deviations.
  • Reconcile invoices against ledgers or schedules to ensure the accuracy of invoicing.
  • Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevating to the Director of Finance
  • Cross-train in other areas within the Accounting Department.
  • Ability to identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and guest experience
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Hyatt's Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Hyatt's Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must understand and evaluate complex information, data, etc., from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Review hotel night audit reports to verify the accuracy and completeness of direct billing account transactions.
  • Prepares timely and accurate billing of all customer accounts and compiles supporting documentation.
  • Supports credit check review process for new customers and resolves any potential credit risks.
  • Ensures that unallocated or unidentified cash receipts are addressed and posted promptly.
  • Conducts cash, credit card, and bank reconciliations for the assigned hotel portfolio
  • Prepares documentation for bad debt write-offs by Hyatt's AR policy
  • Maintains records regarding payments, account statuses, and any credit limits, references, or approvals.
  • Supports monthly A/R close process, including preparation of general ledger, adjustments, journal entries, and reconciliations
  • Assists with dispute management and chargeback inquiries as necessary
  • Performs special projects as needed
Key Competencies Required

Technical:
  • Strong ability to build relationships and work with internal stakeholders and external customers to resolve any outstanding issues
  • Experience with accounts payables, accounts receivable, cash handling, and overall revenue cycle
  • Demonstrated knowledge of basic bookkeeping and accounting skills
  • Understanding of and ability to use Opera PMS system preferred
Behavioral (Do the Right Thing)
  • Treat each other with respect
  • Commit to the team
  • Be authentic
  • Communicate openly, honestly and clearly
  • Behavioral (Go Beyond)
  • Exceed expectations
  • Hold yourself and others accountable
  • Continuously improve
  • Dig deeper and find ways to succeed
  • A candidate for this position must possess the following applicable knowledge, skills, and abilities and be able to demonstrate and provide relevant examples to support their competency.
  • 0-2 years experience in accounts payable and accounts receivable experience preferred
  • Bachelor's degree in accounting, finance, or work equivalent with a strong record of success in a work environment
  • Strong MS Excel skills required for the role. Experience using Opera PMS and Oracle is preferred
  • Strong attention to detail and commitment to high-quality work
  • Excellent problem-solving skills and ability to think outside the box and challenge the status quo
  • Ability to proactively communicate and work effectively with the AR team, outside vendors, and internal customers
  • Strong analytical skills and ability to accurately process numerical data
  • Ability to multi-task, work under pressure, and meet deadlines required
  • Excellent oral and written communication skills
  • Excellent organization skills and must thrive in a teamwork setting
  • Passionate and enthusiastic
  • Long hours are sometimes required.
  • Sedentary work, exerting up to 25 pounds of force occasionally and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.


Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer, including paid holidays, vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, and more